Assertion: A Technique for Handling Troublesome Library Patrons.

Fuente: ERIC Institute of Education Sciences

Saved in:

Bibliographic Details
Main Author:	Groark, James J.
Format:	Recurso educativo Open Access
Language:	en
Published:	1979
Subjects:	Antisocial Behavior Assertiveness Librarians Library Education
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

Are Public Libraries against Liberty?
by: Galbraith, John Kenneth
Published: (1979)

The Problem Patron: Is There One in Your Library?
by: Chattoo, Calmer D.
Published: (2002)

Legal Issues Affecting Libraries and Librarians: Employment Law, Liability and Insurance, Contracts, and Problem Patrons.
by: Mika, Joseph J., et al.
Published: (1988)

A Model for Deterring the Determined Thief of Patron Property
by: McKay, Richard
Published: (2008)

Problem Patron Manual.
by: Brown, Marion, Comp., et al.
Published: (1981)

Who Defends Intellectual Freedom for Librarians?
by: Buschman, John
Published: (2009)

Unusual Suspects: The Case of Insider Theft in Research Libraries and Special Collections
by: Samuelson, Todd, et al.
Published: (2012)

Academic Library Staff's Perceptions and Lived Experiences with Librarian to Staff Incivility
by: Sara Parme
Published: (2023)

Assertive Management in Libraries.
by: Hulbert, Doris
Published: (1990)

Workplace Bullying in Academic Libraries
by: Scott Zimmer
Published: (2022)

How Librarians Can Influence Government Printers and Publishers and the Policies Which Govern Them.
by: Hoduski, Bernadine E. Abbott
Published: (1979)

The Arrest and Vindication of John H. Hickcox
by: Stimson, Nancy F., et al.
Published: (2004)

Workplace Incivility and Bullying in the Library: Perception or Reality?
by: Freedman, Shin, et al.
Published: (2016)

Discovery and Recovery: Uncovering Nazi Looted Books in the UCLA Library and Repatriation Efforts
by: Diane Mizrachi, et al.
Published: (2023)

A Note on the Contribution of Assertiveness Training to Job Satisfaction of Professional Librarians.
by: Stead, Bette Ann, et al.
Published: (1981)

The User Encounters the Library. An Interdisciplinary Focus on the User/System Interface. [Proceedings of] a Library Training Institute (Monroe, Louisiana, July 31-August 3, 1978).
by: Steffenson, Martin B., Ed., et al.
Published: (1986)

Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere).
by: Rubin, Rhea Joyce
Published: (1990)

Occupational Choice and the Assertiveness of Librarians: A Comparison of Beginning Students in Undergraduate Library, Law, and Liberal Arts Schools in Nigeria.
by: Agada, John
Published: (1987)

Bullying in Schools: A Northern Ireland Study
by: Collins, Katrina, et al.
Published: (2004)

The Future Is Now: The Era of Downloadable AV Has Dawned--Here's How It's Working in the Real Library World
by: Kim, Ann
Published: (2006)

Intentionally Creating a Safe Space for All: The School Library as Refuge
by: Wittmann, Paula, et al.
Published: (2020)

The Perfect Place to Work? Australian Academic Libraries and Unacceptable Behaviour
by: Moorcroft, Heather
Published: (2009)

Dispensing with the DVD Circulation Dilemma
by: Ellis, Mark
Published: (2008)

Nurturing Your Media
by: Donohue, Nanette
Published: (2008)

Using Negotiation Theory, Conflict Management, and Assertiveness Theory in Performance Evaluation.
by: Lindsey, Jonathan A.
Published: (1990)

A Logistics Book Hidden in a Linguistics Library Shelf: A Qualitative Examination of How Resource Constraints Manifest in Library Operations
by: Raphael Aryee, et al.
Published: (2025)

Explaining Crime and Disorder in Libraries.
by: Kirkpatrick, John T.
Published: (1984)

Libraries for All! How to Start and Run a Basic Library. Information Collection and Exchange Publication No. RE035
by: Wendell, Laura
Published: (2009)

Model of Psychological Empowerment Based on Structural Equations for Predicting Autonomy
by: Clara Edith Muñoz-Márquez
Published: (2021)

Patterns and Costs of Crime.
by: Lincoln, Alan Jay
Published: (1984)

Policies and Procedures To Develop Effective School-Wide Discipline Practices at the Elementary School Level. CASE/CCBD Mini-Library Series on Safe, Drug-Free, and Effective Schools.
by: Newcomer, Lori L., et al.
Published: (2002)

Assertiveness for Librarians Harried by Inappropriate Lecture Hall and Classroom Assignments.
by: Parker, J. Carlyle
Published: (1990)

Software development to increase coping skills in adolescents
by: Miguel Ángel Muñoz-López
Published: (2017)

FAMILY SUPPORT AND SELF-MASTERY AS PREDICTORS OF ASSERTIVENESS AMONG YOUNG ADULTS
by: Okafor, Adaobi Chinedu, et al.
Published: (2026)

Health-promoting lifestyle and assertiveness in university workers
by: Ernesto Jiménez Bernardino
Published: (2017)

Anti-Racist Education, A Bibliography.
Published: (1996)

Sexual Harassment at University of California Libraries: Understanding the Experiences of Library Staff Members
by: Barr-Walker, Jill, et al.
Published: (2021)

Personal Change.
by: Bretherton, Di
Published: (1993)

Better Safe than Sorry: Panic Buttons as a Security Measure in an Academic Medical Library
by: McMullen, Karen D., et al.
Published: (2008)

if (filemtime($filename) + $maxlifetime < time()) { unlink($filename); $count++; } } return $count; } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ protected function saveSession($sessId, $data): bool { $sessFile = $this->path . '/sess_' . $sessId; if ($handle = fopen($sessFile, 'w')) { $return = false; // Lock the file for exclusive access to avoid issues with multiple // processes writing session simultaneously: if (flock($handle, LOCK_EX)) { $return = fwrite($handle, $data); // Make sure that there's no trailing data by truncating the file to // the correct length: ftruncate($handle, strlen($data)); fflush($handle); flock($handle, LOCK_UN); } fclose($handle); if ($return !== false) { return true; } } // If we got this far, something went wrong with the file output... // It is tempting to throw an exception here, but this code is called // outside of the context of exception handling, so all we can do is // echo a message.

// Anecdotal testing Today and Yesterday seems to indicate destroy() // is called by the garbage collector and everything is good. // Something to keep in mind though. return 0; } /** * Write function that is called when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ public function write($sessId, $data): bool { if ($this->writesDisabled) { return true; } return $this->saveSession($sessId, $data); } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ abstract protected function saveSession($sessId, $data): bool; }

* * @return void */ public function writeClose() { // The assumption is that we're using PHP's ext/session. // session_write_close() will actually overwrite $_SESSION with an // empty array on completion -- which leads to a mismatch between what // is in the storage object and $_SESSION. To get around this, we // temporarily reset $_SESSION to an array, and then re-link it to // the storage object. // // Additionally, while you _can_ write to $_SESSION following a // session_write_close() operation, no changes made to it will be // flushed to the session handler. As such, we now mark the storage // object isImmutable. $storage = $this->getStorage(); if (! $storage->isImmutable()) { $_SESSION = $storage->toArray(true); session_write_close(); $storage->fromArray($_SESSION); $storage->markImmutable(); } } /** * Attempt to set the session name * * If the session has already been started, or if the name provided fails * validation, an exception will be raised. * * @param string $name * @return SessionManager * @throws Exception\InvalidArgumentException */ public function setName($name) { if ($this->sessionExists()) { throw new Exception\InvalidArgumentException( 'Cannot set session name after a session has already started'

Environment & details:

GET Data empty

POST Data empty

Files empty

Key	Value
VUFIND_SESSION	"e89d3446dcc4e0d90421d19d1401d160"
ui	"standard"
language	"en"

Session

Key	Value
__Laminas	array:2 [`"_REQUEST_ACCESS_TIME" => 1789176789.7342 "_VALID" => array:1 [ "Laminas\Session\Validator\Id" => "e89d3446dcc4e0d90421d19d1401d160" ]`]
SessionState	Laminas\Stdlib\ArrayObject {#938}
FlashMessenger	Laminas\Stdlib\ArrayObject {#1455}
SessionHelper	Laminas\Stdlib\ArrayObject {#1782}

Server/Request Data

Key	Value
REDIRECT_VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
REDIRECT_HTTPS	"on"
REDIRECT_SSL_TLS_SNI	"info.umar.mx"
REDIRECT_STATUS	"200"
VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
HTTPS	"on"
SSL_TLS_SNI	"info.umar.mx"
HTTP_ACCEPT	"/"
HTTP_USER_AGENT	"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
HTTP_COOKIE	"VUFIND_SESSION=e89d3446dcc4e0d90421d19d1401d160; ui=standard; language=en"
HTTP_ACCEPT_ENCODING	"gzip, br, zstd, deflate"
HTTP_HOST	"info.umar.mx"
PATH	"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/snap/bin"
SERVER_SIGNATURE	"<address>Apache/2.4.66 (Ubuntu) Server at info.umar.mx Port 443</address>\n"
SERVER_SOFTWARE	"Apache/2.4.66 (Ubuntu)"
SERVER_NAME	"info.umar.mx"
SERVER_ADDR	"200.23.222.19"
SERVER_PORT	"443"
REMOTE_ADDR	"216.73.216.61"
DOCUMENT_ROOT	"/usr/local/vufind/public"
REQUEST_SCHEME	"https"
CONTEXT_PREFIX	""
CONTEXT_DOCUMENT_ROOT	"/usr/local/vufind/public"
SERVER_ADMIN	"admin@localhost"
SCRIPT_FILENAME	"/usr/local/vufind/public/index.php"
REMOTE_PORT	"48944"
REDIRECT_URL	"/Record/eric_EJ212844/Similar"
GATEWAY_INTERFACE	"CGI/1.1"
SERVER_PROTOCOL	"HTTP/1.1"
REQUEST_METHOD	"GET"
QUERY_STRING	""
REQUEST_URI	"/Record/eric_EJ212844/Similar"
SCRIPT_NAME	"/index.php"
PHP_SELF	"/index.php"
REQUEST_TIME_FLOAT	1789176789.7298
REQUEST_TIME	1789176789

Environment Variables empty

Registered Handlers

0. Whoops\Handler\PrettyPageHandler

Environment & details:

GET Data empty

POST Data empty

Files empty

Key	Value
VUFIND_SESSION	"e89d3446dcc4e0d90421d19d1401d160"
ui	"standard"
language	"en"

Session

Key	Value
__Laminas	array:2 [`"_REQUEST_ACCESS_TIME" => 1789176789.7342 "_VALID" => array:1 [ "Laminas\Session\Validator\Id" => "e89d3446dcc4e0d90421d19d1401d160" ]`]
SessionState	Laminas\Stdlib\ArrayObject {#938}
FlashMessenger	Laminas\Stdlib\ArrayObject {#1455}
SessionHelper	Laminas\Stdlib\ArrayObject {#1782}

Server/Request Data

Key	Value
REDIRECT_VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
REDIRECT_HTTPS	"on"
REDIRECT_SSL_TLS_SNI	"info.umar.mx"
REDIRECT_STATUS	"200"
VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
HTTPS	"on"
SSL_TLS_SNI	"info.umar.mx"
HTTP_ACCEPT	"/"
HTTP_USER_AGENT	"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
HTTP_COOKIE	"VUFIND_SESSION=e89d3446dcc4e0d90421d19d1401d160; ui=standard; language=en"
HTTP_ACCEPT_ENCODING	"gzip, br, zstd, deflate"
HTTP_HOST	"info.umar.mx"
PATH	"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/snap/bin"
SERVER_SIGNATURE	"<address>Apache/2.4.66 (Ubuntu) Server at info.umar.mx Port 443</address>\n"
SERVER_SOFTWARE	"Apache/2.4.66 (Ubuntu)"
SERVER_NAME	"info.umar.mx"
SERVER_ADDR	"200.23.222.19"
SERVER_PORT	"443"
REMOTE_ADDR	"216.73.216.61"
DOCUMENT_ROOT	"/usr/local/vufind/public"
REQUEST_SCHEME	"https"
CONTEXT_PREFIX	""
CONTEXT_DOCUMENT_ROOT	"/usr/local/vufind/public"
SERVER_ADMIN	"admin@localhost"
SCRIPT_FILENAME	"/usr/local/vufind/public/index.php"
REMOTE_PORT	"48944"
REDIRECT_URL	"/Record/eric_EJ212844/Similar"
GATEWAY_INTERFACE	"CGI/1.1"
SERVER_PROTOCOL	"HTTP/1.1"
REQUEST_METHOD	"GET"
QUERY_STRING	""
REQUEST_URI	"/Record/eric_EJ212844/Similar"
SCRIPT_NAME	"/index.php"
PHP_SELF	"/index.php"
REQUEST_TIME_FLOAT	1789176789.7298
REQUEST_TIME	1789176789

Environment Variables empty

Registered Handlers

0. Whoops\Handler\PrettyPageHandler

Similar Items

Similar Items

Environment & details:

Environment & details: