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| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1980
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ232591 |
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| _version_ | 1867181557074100225 |
|---|---|
| author | Jennerich, Elaine Z. |
| author_facet | Jennerich, Elaine Z. Jennerich, Elaine Z. |
| collection | Education Resources Information Center |
| contents | Before the Answer: Evaluating the Reference Process. Jennerich, Elaine Z. Evaluation Evaluation Methods Interviews Library Services Nonprofessional Personnel Nonverbal Communication Physical Characteristics Professional Personnel Reference Services User Satisfaction (Information) Verbal Communication Presents a state-of-the-art of the reference interview with emphasis on evaluation. Article discusses the interview in terms of its components and which of them can be measured or evaluated. Components include performance of professionals v nonprofessionals, physical setting, verbal and nonverbal behavior, and user satisfaction. Implications are outlined. (Author) |
| format | Recurso educativo Open Access |
| id | eric_EJ232591 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1980 |
| record_format | eric |
| spellingShingle | Before the Answer: Evaluating the Reference Process. Jennerich, Elaine Z. Evaluation Evaluation Methods Interviews Library Services Nonprofessional Personnel Nonverbal Communication Physical Characteristics Professional Personnel Reference Services User Satisfaction (Information) Verbal Communication Before the Answer: Evaluating the Reference Process. Jennerich, Elaine Z. Evaluation Evaluation Methods Interviews Library Services Nonprofessional Personnel Nonverbal Communication Physical Characteristics Professional Personnel Reference Services User Satisfaction (Information) Verbal Communication Presents a state-of-the-art of the reference interview with emphasis on evaluation. Article discusses the interview in terms of its components and which of them can be measured or evaluated. Components include performance of professionals v nonprofessionals, physical setting, verbal and nonverbal behavior, and user satisfaction. Implications are outlined. (Author) |
| title | Before the Answer: Evaluating the Reference Process. |
| topic | Evaluation Evaluation Methods Interviews Library Services Nonprofessional Personnel Nonverbal Communication Physical Characteristics Professional Personnel Reference Services User Satisfaction (Information) Verbal Communication |
| url | https://eric.ed.gov/?id=EJ232591 |