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| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1981
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ240924 |
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Table of Contents:
- Human Factors of Queuing: A Library Circulation Model. Mansfield, Jerry W. Evaluation Methods Human Factors Engineering Humanization Library Administration Library Circulation Library Facilities Library Services Mathematical Models Classical queuing theories and their accompanying service facilities totally disregard the human factors in the name of efficiency. As library managers we need to be more responsive to human needs in the design of service points and make every effort to minimize queuing and queue frustration. Five references are listed. (Author/RAA)