Image de couverture de livre

Quantitative Evaluation of the Reference Process.

Fuente: ERIC Institute of Education Sciences

Enregistré dans:

Détails bibliographiques
Auteur principal:	Kantor, Paul B.
Format:	Recurso educativo Open Access
Langue:	en
Publié:	1981
Sujets:	Evaluation Methods Librarians Library Collections Library Research Library Services Performance Reference Services User Satisfaction (Information)
Accès en ligne:	Acceder al recurso
Tags:	Ajouter un tag Pas de tags, Soyez le premier à ajouter un tag!

Documents similaires

Patron Survey of User Satisfaction with Library Services: Relationship between Librarian Behaviors during the Reference Interview and User Satisfaction.
par: Nichols, Mary Ellen
Publié: (1993)

Evaluation of Reference Service in College of Advanced Education Libraries in New South Wales.
par: Schmidt, Janine B.
Publié: (1979)

Peer Reflection: Collegial Coaching and Reference Effectiveness.
par: Huling, Nancy
Publié: (1999)

Studying the Cost and Value of Library Services: Final Report. Technical Report APLAB/94-3/1,2,3,4.
par: Kantor, Paul B., et autres
Publié: (1995)

Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings.
par: Gross, Melissa, et autres
Publié: (2002)

Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint.
par: Dewdney, Patricia, et autres
Publié: (1994)

Quantitative Study of the Value of Research Libraries: A Foundation for the Evaluation of Digital Libraries.
par: Kantor, Paul B., et autres
Publié: (1999)

Gathering and Using Patron and Librarian Perceptions of Question-Answering Success.
par: Bunge, Charles A.
Publié: (1999)

Improving Reference Performance: Results of a Statewide Survey.
par: Gers, Ralph, et autres
Publié: (1985)

Users' Hierarchical Perspectives on Library Service Quality: A "LibQUAL+" Study.
par: Cook, Colleen, et autres
Publié: (2001)

The Measurement and Evaluation of Reference Service.
par: Rothstein, Samuel
Publié: (1989)

Immediacy: A Study of Communication Effect on the Reference Process
par: Gothberg, Helen
Publié: (1976)

Studying the Value of Library and Information Services. Part II: Methodology and Taxonomy.
par: Kantor, Paul B., et autres
Publié: (1997)

The Measurement and Evaluation of Reference Service at the Public Documents and Maps Department of the Duke University Library.
par: Hebert, Robert A., Jr.
Publié: (1984)

Reference Accuracy.
par: Roy, Loriene
Publié: (1995)

Measures of Library Effectiveness
par: Morse, Philip M.
Publié: (1972)

From the Other Side of the Reference Desk: A Focus Group Study.
par: Massey-Burzio, Virginia
Publié: (1998)

The Reference Interview: An Anecdotal Episode
par: Hanson, Michael
Publié: (2004)

Finding and Addressing the Gaps: Two Evaluations of Archival Reference Services
par: Battley, Belinda, et autres
Publié: (2012)

The Accuracy of Reference Service: Variables for Research and Implementation.
par: Crews, Kenneth D.
Publié: (1988)

Reference and Information Service: The Inner Game.
par: Wagers, Robert
Publié: (1980)

Quality in Information Services: Do Users and Librarians Differ in Their Expectations?
par: Edwards, Susan, et autres
Publié: (1995)

Assessment and Accountability in Reference Work. Part II: The Ecology of Assessment: The Environment of the Library.
par: Hardsog, Ellen L., et autres
Publié: (1992)

A Children's Materials Availability Study at the Bellevue Public Library.
par: Boos, Jo Ellen
Publié: (1996)

Cultural Literacy and Reference Service.
par: D'Aniello, Charles A.
Publié: (1989)

Size Matters: The Debate over Reference Desk Height.
par: Warnement, Mary
Publié: (2003)

Developmentally Based Performance Measures for Young Adult Services.
par: Chelton, Mary K.
Publié: (1984)

Reference Evaluation: A Three-Step Approach--Surveys, Unobtrusive Observations, and Focus Groups.
par: Norlin, Elaina
Publié: (2000)

User Surveys and Evaluation of Library Services. SPEC Kit #71.
Publié: (1981)

Performance Measures for Academic Libraries: A Twenty Year Retrospective.
par: Kania, Antoinette M.
Publié: (1988)

Maybe the 55 Percent Rule Doesn't Tell the Whole Story: A User-Satisfaction Survey.
par: Jardine, Carolyn W.
Publié: (1995)

Reference Is Better than We Thought.
par: Richardson, John V., Jr.
Publié: (2002)

Reference Transaction and End Product as Viewed by the Patron.
par: Vathis, Alma Christine
Publié: (1983)

Before the Answer: Evaluating the Reference Process.
par: Jennerich, Elaine Z.
Publié: (1980)

Orem Public Library Information/Reference Service Library User Study.
par: Campbell, Dana, et autres
Publié: (1990)

The Reference Librarian as Mediator: Predicting Accuracy Scores from User Impressions.
par: Lancaster, F. W., et autres
Publié: (1992)

Evaluation of Reference Service by User Report of Success.
par: Murfin, Marjorie E.
Publié: (1995)

Professional Reference Service at the Internet Public Library with "Freebie" Librarians.
par: Irwin, Kenneth R.
Publié: (1998)

Chat Reference Referral Strategies: Making a Connection, or Dropping the Ball?
par: Dempsey, Paula R.
Publié: (2019)

Perspectives on Quality of Reference Service in an Academic Library: A Qualitative Study.
par: Mendelsohn, Jennifer
Publié: (1997)