Active Listening at the Reference Desk.
Fuente:
ERIC Institute of Education Sciences
Saved in:
| Main Authors: | Smith, Nathan M., Fitt, Stephen D. |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1982
|
| Subjects: | |
| Online Access: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
Using Active Listening to Deal with Patron Problems.
by: Smith, Nathan M., et al.
Published: (1991)
by: Smith, Nathan M., et al.
Published: (1991)
Communicating across Cultures for Reference Librarians Who Supervise.
by: Blenkinsopp, Heather
Published: (1994)
by: Blenkinsopp, Heather
Published: (1994)
Across the Desk: 100 Years of Reference Encounters
by: Rothstein, Samuel
Published: (1977)
by: Rothstein, Samuel
Published: (1977)
Counseling Skills Applied to Reference Services
by: Peck, Theodore P.
Published: (1975)
by: Peck, Theodore P.
Published: (1975)
Effective Listening Practices for College Students
by: Jacqueline J. Kohl-Hamilton
Published: (2022)
by: Jacqueline J. Kohl-Hamilton
Published: (2022)
Question Clarification in the Reference Encounter.
by: Cummins, Thompson R.
Published: (1984)
by: Cummins, Thompson R.
Published: (1984)
Baseline Subject Competencies for the Academic Reference Desk.
by: Benefiel, Candace R., et al.
Published: (1997)
by: Benefiel, Candace R., et al.
Published: (1997)
In Service to the Congress: A Collaborative Approach to Meeting Information Needs.
by: Davenport, Nancy A., et al.
Published: (1989)
by: Davenport, Nancy A., et al.
Published: (1989)
The Pre-Search Reference Interview--A Step by Step Guide.
by: Somerville, Arleen N.
Published: (1982)
by: Somerville, Arleen N.
Published: (1982)
Best Practices: An Analysis of the Best (and Worst) in Fifty-Two Public Library Reference Transactions.
by: Ross, Catherine Sheldrick, et al.
Published: (1994)
by: Ross, Catherine Sheldrick, et al.
Published: (1994)
Improving the Quality of Business Reference Service.
by: Lavin, Michael R.
Published: (1995)
by: Lavin, Michael R.
Published: (1995)
The Language of Library Leadership: Effective Communication.
by: Hanson, Charles D.
Published: (1988)
by: Hanson, Charles D.
Published: (1988)
Keeping Options Open.
by: Tomiuk, Dorothy
Published: (1986)
by: Tomiuk, Dorothy
Published: (1986)
Focusing on Quality Reference Service.
by: Bicknell, Tracy
Published: (1994)
by: Bicknell, Tracy
Published: (1994)
Reference Librarianship and the Small Library: A Selected Survey. Occasional Bibliography #2.
by: Corum, Edythe
Published: (1978)
by: Corum, Edythe
Published: (1978)
Staff Training for the Information Center
by: Luck, Carolyn
Published: (1976)
by: Luck, Carolyn
Published: (1976)
Immediacy: A Study of Communication Effect on the Reference Process
by: Gothberg, Helen
Published: (1976)
by: Gothberg, Helen
Published: (1976)
Diagnostic Instrument for Assessing the Skills and Attitudes of Reference Librarians.
by: White, Marilyn Domas
Published: (1981)
by: White, Marilyn Domas
Published: (1981)
Strategies for Helping Patrons when a Line Forms at the Reference Desk
by: Sheehan, Peter
Published: (2012)
by: Sheehan, Peter
Published: (2012)
Academic Reference Librarians: Under the Microscope.
by: Kong, Leslie M.
Published: (1996)
by: Kong, Leslie M.
Published: (1996)
Reference Librarian of the Future. A Symposium.
by: Rockman, Ilene F., Ed.
Published: (1991)
by: Rockman, Ilene F., Ed.
Published: (1991)
Media Designed Programs for Librarians.
by: Penland, Patrick R.
Published: (1970)
by: Penland, Patrick R.
Published: (1970)
A Survey of New Zealand Academic Reference Librarians: Current and Future Skills and Competencies
by: Chawner, Brenda, et al.
Published: (2013)
by: Chawner, Brenda, et al.
Published: (2013)
Identifying Core Reference Competencies from an Employers' Perspective: Implications for Instruction
by: Saunders, Laura
Published: (2012)
by: Saunders, Laura
Published: (2012)
Live Virtual Reference: More Work and More Opportunity.
by: Patterson, Rory
Published: (2001)
by: Patterson, Rory
Published: (2001)
Better Study Skills for Better Grades and Real Learning. ICPAC Information Series.
Published: (1993)
Published: (1993)
Skill Development in the K-6 Social Studies Program. Bulletin No. 5193.
Published: (1975)
Published: (1975)
Ivory Towers and Note Cards.
by: Patterson, Margaret C.
Published: (1976)
by: Patterson, Margaret C.
Published: (1976)
The Information Search
by: Doraiswamy, Uma
Published: (2011)
by: Doraiswamy, Uma
Published: (2011)
The Complex Nature of Opening Reference Questions
by: Eichman, Thomas Lee
Published: (1978)
by: Eichman, Thomas Lee
Published: (1978)
The Development of Strategies for Dealing with the Information Needs of Urban Residents: Phase I; Citizen Study. Final Report.
by: Dervin, Brenda, et al.
Published: (1976)
by: Dervin, Brenda, et al.
Published: (1976)
The Development of Strategies for Dealing with the Information Needs of Urban Residents: Phase II--Information Practitioner Study.
by: Dervin, Brenda, et al.
Published: (1977)
by: Dervin, Brenda, et al.
Published: (1977)
The Information-Poor in America.
by: Childers, Thomas, et al.
Published: (1975)
by: Childers, Thomas, et al.
Published: (1975)
Successful Reference Training on a Shoestring.
by: Kalvee, Debbie
Published: (1996)
by: Kalvee, Debbie
Published: (1996)
Neutrality and Media Literacy at the Reference Desk: A Case Study.
by: Dilevko, Juris, et al.
Published: (1998)
by: Dilevko, Juris, et al.
Published: (1998)
College Success: High School Librarians Make the Difference
by: Smalley, Topsy N.
Published: (2004)
by: Smalley, Topsy N.
Published: (2004)
NPEC Sourcebook on Assessment: Definitions and Assessment Methods for Communication, Leadership, Information Literacy, Quantitative Reasoning, and Quantitative Skills. NPEC 2005-0832
by: Jones, Elizabeth A., et al.
Published: (2005)
by: Jones, Elizabeth A., et al.
Published: (2005)
K-6 Social Studies Skills for the Human Behavior and Urban Studies Program.
by: Banks, Samuel L., Ed.
Published: (1976)
by: Banks, Samuel L., Ed.
Published: (1976)
The Intercultural Interview: An Experience in Intercultural Listening.
by: Ostermeier, Terry H.
Published: (1992)
by: Ostermeier, Terry H.
Published: (1992)
Reference Librarians in the Information Age: Learning from the Past to Control the Future.
by: Faries, Cindy
Published: (1994)
by: Faries, Cindy
Published: (1994)
Similar Items
-
Using Active Listening to Deal with Patron Problems.
by: Smith, Nathan M., et al.
Published: (1991) -
Communicating across Cultures for Reference Librarians Who Supervise.
by: Blenkinsopp, Heather
Published: (1994) -
Across the Desk: 100 Years of Reference Encounters
by: Rothstein, Samuel
Published: (1977) -
Counseling Skills Applied to Reference Services
by: Peck, Theodore P.
Published: (1975) -
Effective Listening Practices for College Students
by: Jacqueline J. Kohl-Hamilton
Published: (2022)