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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1982
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ261956 |
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Table of Contents:
- Active Listening at the Reference Desk. Smith, Nathan M. Fitt, Stephen D. Communication Skills Information Needs Librarians Libraries Listening Skills Reference Services Describes the nature of listening behavior and demonstrates how the technique of active listening can be an appropriate approach to enhancing communication between librarians and library patrons during the reference interview. Examples of active listening at the reference desk and suggestions on the effective use of this skill are provided. (Author/JL)