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Application of a Methodology Analyzing User Frustration.

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Authors:	Rinkel, Gene K, McCandless, Patricia
Format:	Recurso educativo Open Access
Language:	en
Published:	1983
Subjects:	College Libraries Higher Education Information Seeking Library Materials Library Services Library Surveys Questionnaires Research Design Research Methodology Tables (Data) User Satisfaction (Information)
Online Access:	Acceder al recurso
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_version_	1867180829132718080
author	Rinkel, Gene K McCandless, Patricia
author_facet	Rinkel, Gene K McCandless, Patricia Rinkel, Gene K McCandless, Patricia
collection	Education Resources Information Center
contents	Application of a Methodology Analyzing User Frustration. Rinkel, Gene K McCandless, Patricia College Libraries Higher Education Information Seeking Library Materials Library Services Library Surveys Questionnaires Research Design Research Methodology Tables (Data) User Satisfaction (Information) A user satisfaction study undertaken at University of Illinois Urbana-Champaign library to demonstrate and analyze an application of Kantor branching analysis of user frustration monitored direct and partially controlled user access to materials. Satisfaction rates and causes of user frustration are discussed. Eleven references and user group questionnaire are appended. (EJS)
format	Recurso educativo Open Access
id	eric_EJ276814
institution	ERIC Institute of Education Sciences
language	en
publishDate	1983
record_format	eric
spellingShingle	Application of a Methodology Analyzing User Frustration. Rinkel, Gene K McCandless, Patricia College Libraries Higher Education Information Seeking Library Materials Library Services Library Surveys Questionnaires Research Design Research Methodology Tables (Data) User Satisfaction (Information) Application of a Methodology Analyzing User Frustration. Rinkel, Gene K McCandless, Patricia College Libraries Higher Education Information Seeking Library Materials Library Services Library Surveys Questionnaires Research Design Research Methodology Tables (Data) User Satisfaction (Information) A user satisfaction study undertaken at University of Illinois Urbana-Champaign library to demonstrate and analyze an application of Kantor branching analysis of user frustration monitored direct and partially controlled user access to materials. Satisfaction rates and causes of user frustration are discussed. Eleven references and user group questionnaire are appended. (EJS)
title	Application of a Methodology Analyzing User Frustration.
topic	College Libraries Higher Education Information Seeking Library Materials Library Services Library Surveys Questionnaires Research Design Research Methodology Tables (Data) User Satisfaction (Information)
url	https://eric.ed.gov/?id=EJ276814