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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1983
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ286901 |
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Table of Contents:
- Research in Library Reference/Information Service. Lynch, Mary Jo Information Needs Interpersonal Communication Interviews Librarians Library Research Library Services Measurement Online Systems Program Evaluation Reference Services State of the Art Reviews This review of library reference service research, which focuses on the provision of information in response to questions, covers measurement of reference service, evaluation using unobtrusive techniques, online search services, information needs and uses, the process of asking and answering questions, and artificial intelligence. Eighty-four sources are cited. (EJS)