Librarian Self-Disclosure and Patron Satisfaction in the Reference Interview.
Fuente:
ERIC Institute of Education Sciences
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| Autores principales: | , |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
1983
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| Materias: | |
| Acceso en línea: | |
| Etiquetas: |
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| _version_ | 1867181272649957376 |
|---|---|
| author | Markham, Marilyn J. And Others |
| author_facet | Markham, Marilyn J. And Others Markham, Marilyn J. And Others |
| collection | Education Resources Information Center |
| contents | Librarian Self-Disclosure and Patron Satisfaction in the Reference Interview. Markham, Marilyn J. And Others Analysis of Variance College Libraries Higher Education Information Needs Interpersonal Communication Interviews Librarians Library Services Questionnaires Reference Services Research Methodology Speech Communication User Satisfaction (Information) Results of study conducted in academic library to determine whether self-disclosure by librarians would promote patron satisfaction with the reference interview and willingness to return for aid indicate that patrons felt more satisfied with self-disclosure, but it had no effect on their perception of being understood. Thirteen references are listed. (EJS) |
| format | Recurso educativo Open Access |
| id | eric_EJ286945 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1983 |
| record_format | eric |
| spellingShingle | Librarian Self-Disclosure and Patron Satisfaction in the Reference Interview. Markham, Marilyn J. And Others Analysis of Variance College Libraries Higher Education Information Needs Interpersonal Communication Interviews Librarians Library Services Questionnaires Reference Services Research Methodology Speech Communication User Satisfaction (Information) Librarian Self-Disclosure and Patron Satisfaction in the Reference Interview. Markham, Marilyn J. And Others Analysis of Variance College Libraries Higher Education Information Needs Interpersonal Communication Interviews Librarians Library Services Questionnaires Reference Services Research Methodology Speech Communication User Satisfaction (Information) Results of study conducted in academic library to determine whether self-disclosure by librarians would promote patron satisfaction with the reference interview and willingness to return for aid indicate that patrons felt more satisfied with self-disclosure, but it had no effect on their perception of being understood. Thirteen references are listed. (EJS) |
| title | Librarian Self-Disclosure and Patron Satisfaction in the Reference Interview. |
| topic | Analysis of Variance College Libraries Higher Education Information Needs Interpersonal Communication Interviews Librarians Library Services Questionnaires Reference Services Research Methodology Speech Communication User Satisfaction (Information) |
| url | https://eric.ed.gov/?id=EJ286945 |