Salvato in:
| Autori principali: | , |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
1983
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ286945 |
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Sommario:
- Librarian Self-Disclosure and Patron Satisfaction in the Reference Interview. Markham, Marilyn J. And Others Analysis of Variance College Libraries Higher Education Information Needs Interpersonal Communication Interviews Librarians Library Services Questionnaires Reference Services Research Methodology Speech Communication User Satisfaction (Information) Results of study conducted in academic library to determine whether self-disclosure by librarians would promote patron satisfaction with the reference interview and willingness to return for aid indicate that patrons felt more satisfied with self-disclosure, but it had no effect on their perception of being understood. Thirteen references are listed. (EJS)