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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1983
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ290142 |
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Table of Contents:
- User Satisfaction with the Online Negotiation Interview: Contemporary Concern in Traditional Perspective. Auster, Ethel Information Needs Information Retrieval Interpersonal Communication Interviews Librarians Library Services Online Systems Reference Services Search Strategies State of the Art Reviews User Satisfaction (Information) Presents literature that describes the online negotiation process in general terms and summarizes views of authors who have dealt with the interview in the reference process. Specific aspects of the online negotiation interview and the measurement of user satisfaction are highlighted. Ninety-one references are cited. (EJS)