Reference Service Evaluation in Medium-Sized Academic Libraries: A Model.

Fuente: ERIC Institute of Education Sciences
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Auteur principal: Olson, Linda M.
Format: Recurso educativo Open Access
Langue:en
Publié: 1984
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author Olson, Linda M.
author_facet Olson, Linda M.
Olson, Linda M.
collection Education Resources Information Center
contents Reference Service Evaluation in Medium-Sized Academic Libraries: A Model. Olson, Linda M. Academic Libraries Higher Education Librarians Library Instruction Library Policy Library Services Models Organizational Objectives Program Evaluation Program Implementation Questionnaires Reference Services Research Methodology Model for evaluation of library reference services examines four elements of reference process: librarians' performance on requests for factual information; knowledge of library policies, procedures, or services; provision of bibliographical instruction; and performance of interviewing techniques. Reference service questionnaire, criteria for evaluating responses to queries, and 21 references are included. (EJS)
format Recurso educativo Open Access
id eric_EJ293592
institution ERIC Institute of Education Sciences
language en
publishDate 1984
record_format eric
spellingShingle Reference Service Evaluation in Medium-Sized Academic Libraries: A Model.
Olson, Linda M.
Academic Libraries
Higher Education
Librarians
Library Instruction
Library Policy
Library Services
Models
Organizational Objectives
Program Evaluation
Program Implementation
Questionnaires
Reference Services
Research Methodology
Reference Service Evaluation in Medium-Sized Academic Libraries: A Model. Olson, Linda M. Academic Libraries Higher Education Librarians Library Instruction Library Policy Library Services Models Organizational Objectives Program Evaluation Program Implementation Questionnaires Reference Services Research Methodology Model for evaluation of library reference services examines four elements of reference process: librarians' performance on requests for factual information; knowledge of library policies, procedures, or services; provision of bibliographical instruction; and performance of interviewing techniques. Reference service questionnaire, criteria for evaluating responses to queries, and 21 references are included. (EJS)
title Reference Service Evaluation in Medium-Sized Academic Libraries: A Model.
topic Academic Libraries
Higher Education
Librarians
Library Instruction
Library Policy
Library Services
Models
Organizational Objectives
Program Evaluation
Program Implementation
Questionnaires
Reference Services
Research Methodology
url https://eric.ed.gov/?id=EJ293592