Saved in:
| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1984
|
| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ293592 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Table of Contents:
- Reference Service Evaluation in Medium-Sized Academic Libraries: A Model. Olson, Linda M. Academic Libraries Higher Education Librarians Library Instruction Library Policy Library Services Models Organizational Objectives Program Evaluation Program Implementation Questionnaires Reference Services Research Methodology Model for evaluation of library reference services examines four elements of reference process: librarians' performance on requests for factual information; knowledge of library policies, procedures, or services; provision of bibliographical instruction; and performance of interviewing techniques. Reference service questionnaire, criteria for evaluating responses to queries, and 21 references are included. (EJS)