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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1984
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ297065 |
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Table of Contents:
- Search Interview Techniques and Information Gain as Antecedents of User Satisfaction with Online Bibliographic Retrieval. Auster, Ethel Lawton, Stephen B. Correlation Information Needs Information Retrieval Information Seeking Interviews Library Services Online Systems Questioning Techniques Questionnaires Reference Services Relevance (Information Retrieval) Research Methodology Tables (Data) User Satisfaction (Information) Investigates relationships among: techniques used by search analysts during interviews with users before engaging in online retrieval of bibliographic citations ("open" and "closed" questions, pauses of different lengths); amount of new information gained by user as result of search; and user's satisfaction with quality of items retrieved. Twenty-seven references are cited. (EJS)