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| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1984
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ298476 |
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Table of Contents:
- Question Clarification in the Reference Encounter. Cummins, Thompson R. Communication Skills Information Needs Information Seeking Interpersonal Communication Interviews Librarians Library Services Reference Services Research Methodology State of the Art Reviews User Satisfaction (Information) Briefly surveys the background of interpersonal communication to consider the nature of the communication dyad represented by information seeker and librarian and explores the phenomenon of users' needs and their expression, specific question clarification principles, and research methodologies that have been used to study this area. Fifty-six sources are given. (EJS)