Gespeichert in:
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
1983
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ298486 |
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Inhaltsangabe:
- Communication Theory's Role in the Reference Interview. Glogoff, Stuart Communication (Thought Transfer) Feedback Interpersonal Communication Interviews Librarians Library Services Literature Reviews Models Nonverbal Communication Reference Services Verbal Communication Notes the applicability of communication science theory to the reference process, particularly in areas involving human behavior, and discusses the roles of both verbal and nonverbal communication (body language, paralanguage, proxemics, and environmental factors) in the reference interview. Forty-one references are provided. (EJS)