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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1984
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ300077 |
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Table of Contents:
- Reference Clientele and the Reference Transaction in Five Illinois Public Libraries. Weech, Terry L. Goldhor, Herbert Cost Effectiveness Information Needs Library Services Library Surveys Public Libraries Questionnaires Reference Services Relevance (Information Retrieval) Research Methodology Tables (Data) User Satisfaction (Information) Discusses data gathered from study assessing library users' behavior and perceptions of reference transaction. Characteristics of reference clientele (address, age, education), questions asked, answers given (type, source, length of time spent), relationships between variables, and cost of reference service are highlighted. Instructions and forms used in data gathering are appended. (EJS)