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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1984
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ301645 |
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Table of Contents:
- What's Wrong with Reference: Coping with Success and Failure at the Reference Desk. Miller, William Change Strategies Library Personnel Library Planning Library Services Organizational Change Problems Reference Services This essay on problems associated with library reference service and personnel discusses the pros and cons of four approaches designed to improve staff utilization and quality of performance--hiring additional staff, automation, alternative staffing arrangements, and planning and rearrangement of priorities. Fourteen sources are given. (EJS)