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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1984
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ304540 |
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Table of Contents:
- Performance Measures for Corporate Information Centers. McClure, Charles R. Reifsnyder, Betsy Evaluation Criteria Information Centers Input Output Analysis Library Services Performance Factors Program Evaluation Public Libraries Reference Services Research Methodology Special Libraries Five performance measures suggested for use in public libraries are discussed in relation to corporate information centers: corporate awareness of library services; clients as percentage of jurisdiction population; reference transactions per capita; reference fill rate; timeliness of information delivery. Planning and survey questionnaires for data collection are highlighted. (27 references) (EJS)