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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1985
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ317182 |
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Table of Contents:
- Telephone Reference Questions: A Characterization by Subject, Answer Format, and Level of Complexity. Brown, Diane M. Dewey Decimal Classification Hypothesis Testing Library Collections Library Services Library Surveys Public Libraries Reference Services Research Design Research Methodology Tables (Data) Telephone Communications Systems Use Studies During one week in 1981, 648 telephone reference questions were analyzed at medium-sized public library. Subject-oriented question analysis revealed little relationship between subject of question, answer format, and complexity level; significant correlation appeared between answer format and level of complexity. Sample coding form and statistical data are appended. (11 references) (EJS)