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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1985
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ321348 |
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Table of Contents:
- User Satisfaction or User Acceptance? Statistical Evaluation of an Online Reference Service. Hilchey, Susan E. Hurych, Jitka M. College Libraries Databases Higher Education Library Services Online Systems Program Evaluation Questionnaires Reference Services Relevance (Information Retrieval) Research Methodology Tables (Data) User Satisfaction (Information) Based on questionnaires collected from 1980 to mid-1984, this study evaluates user satisfaction with online reference services at Northern Illinois University Library. Highlights include frequency of databases searched, relevance of references, search value, defining and measuring information needs, and suggestions for improvement of service and user evaluation form. (17 references) (EJS)