Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
1985
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ325578 |
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Inhaltsangabe:
- Improving Reference Performance: Results of a Statewide Survey. Gers, Ralph Seward, Lillie J. Evaluation Criteria Interviews Library Services Library Surveys Performance Factors Public Libraries Questionnaires Reference Services Research Methodology State Surveys User Satisfaction (Information) Examines correctness of answers received to reference questions in Maryland public libraries and investigates three categories of variables that might affect that correctness: resources (number of volumes, subscriptions, staff, setting); demand (contact, busyness); and behaviors (negotiation of inquiry, interest in question, comfort with question, follow-up, length of interview). (EJS)