Saved in:
| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1985
|
| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ328421 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Table of Contents:
- Are We There Yet? Evaluating Library Collections, Reference Services, Programs, and Personnel. Robbins-Carter, Jane Zweizig, Douglas L. Courses Evaluation Methods Formative Evaluation Library Planning Library Services Professional Continuing Education Program Evaluation Reference Services Summative Evaluation This third in five-lesson tutorial on library evaluation focuses on three measures of reference effectiveness in terms of users' experience: total number of reference questions received, proportion of answers provided to inquiries received, and accuracy with which questions are answered. Four required and suggested readings and four references are included. (EJS)