Enregistré dans:
| Auteurs principaux: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
1986
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| Sujets: | |
| Accès en ligne: | https://eric.ed.gov/?id=EJ334725 |
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Table des matières:
- Unobtrusive Reference Testing: The 55 Percent Rule. Hernon, Peter McClure, Charles R. Academic Libraries Depository Libraries Evaluation Methods Government Publications Graphs Higher Education Librarians Library Services Library Surveys Public Libraries Reference Services Research Methodology Reports results of unobtrusive testing of reference service (asking reference questions of library staff who are unaware of being evaluated) in government documents and central reference areas of 26 U.S. libraries. Accuracy of answers, interview and search process duration, referral, and use of catalog and technology are highlighted. (12 references) (EJS)