Enregistré dans:
| Auteur principal: | Porter, Peggy |
|---|---|
| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
1986
|
| Sujets: | |
| Accès en ligne: | https://eric.ed.gov/?id=EJ336290 |
| Tags: |
Ajouter un tag
Pas de tags, Soyez le premier à ajouter un tag!
|
Documents similaires
The Library as an Information Utility in the University Context: Evolution and Measurement of Service
par: Kantor, P. B.
Publié: (1976)
par: Kantor, P. B.
Publié: (1976)
Using Document Availability Research in a Library Self-Study.
par: Hegg, Judith L.
Publié: (1987)
par: Hegg, Judith L.
Publié: (1987)
Ensuring Quality Reference Desk Service: The Introduction of a Peer Process.
par: Kleiner, Jane P.
Publié: (1991)
par: Kleiner, Jane P.
Publié: (1991)
Faculty Use of Document Delivery Services: The Results of a Survey.
par: D'Elia, George, et autres
Publié: (1986)
par: D'Elia, George, et autres
Publié: (1986)
Measuring Service Quality: From Theory into Practice.
par: Calvert, Philip J.
Publié: (1997)
par: Calvert, Philip J.
Publié: (1997)
Assessment Design for Academic Libraries: Measuring Patron and Employee Satisfaction with Services and Operations.
par: Littlejohn, Nancy, et autres
Publié: (1994)
par: Littlejohn, Nancy, et autres
Publié: (1994)
The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries
par: Bayer, Jerrie, et autres
Publié: (2011)
par: Bayer, Jerrie, et autres
Publié: (2011)
User Satisfaction at the Columbus College of Art & Design: A Measure of Library Effectiveness.
par: Strautz, Elizabeth
Publié: (1992)
par: Strautz, Elizabeth
Publié: (1992)
An Evaluation of Reference Desk Service in the Brigham Young University Library.
par: Hall, Blaine H., et autres
Publié: (1987)
par: Hall, Blaine H., et autres
Publié: (1987)
Evaluation of Reference Service in College of Advanced Education Libraries in New South Wales.
par: Schmidt, Janine B.
Publié: (1979)
par: Schmidt, Janine B.
Publié: (1979)
Managing Service Quality with the Balanced Scorecard.
par: Poll, Roswitha
Publié: (2001)
par: Poll, Roswitha
Publié: (2001)
College of the Canyons Library Services Student Evaluation Survey, Spring 2001. Report.
par: Dixon, P. Scott, et autres
Publié: (2001)
par: Dixon, P. Scott, et autres
Publié: (2001)
Michigan State University Library. A Final Report from the Public Services Research Projects. Non-Users of the MSU Libraries: An Assessment of Characteristics, Perceptions, and Needs at Michigan State University. One of a Series of Self-Studies and Research Projects.
par: Link, Terry, et autres
Publié: (1985)
par: Link, Terry, et autres
Publié: (1985)
Versuch Einer Einfachen Evaluation von Orientierungs-Veranstaltungen zur Bibliothekarischen Benutzerschulung. (A Simple Evaluation of Orientation Courses for Library User Instruction).
par: Oberhauser, O.
Publié: (1983)
par: Oberhauser, O.
Publié: (1983)
Cline Library Surveys of the NAU Faculty and Students, and Users of Media Services and Field Services, and Evaluations of the Desk Services Provided by Media Services and Special Collections and Archives.
par: Mullen, Melissa J., et autres
Publié: (1994)
par: Mullen, Melissa J., et autres
Publié: (1994)
Public Services Study. Final Report.
par: Snowhill, Lucia, et autres
Publié: (1986)
par: Snowhill, Lucia, et autres
Publié: (1986)
Make 'Em Laugh: A Different Approach to Library Orientation.
par: Liebman, Roy
Publié: (1980)
par: Liebman, Roy
Publié: (1980)
User Satisfaction or User Acceptance? Statistical Evaluation of an Online Reference Service.
par: Hilchey, Susan E., et autres
Publié: (1985)
par: Hilchey, Susan E., et autres
Publié: (1985)
Public Services Study Report. One of a Series of Self-Studies and Research Projects.
Publié: (1984)
Publié: (1984)
Service Quality: A Concept not Fully Explored.
par: Hernon, Peter, et autres
Publié: (2001)
par: Hernon, Peter, et autres
Publié: (2001)
Are Patrons Ready for "Do-It-Yourself" Services?
par: Helmick, Nancy Larsen
Publié: (1992)
par: Helmick, Nancy Larsen
Publié: (1992)
Self-Assessed Learning and User Satisfaction in Regional Campus Libraries
par: Kisby, Cynthia M.
Publié: (2011)
par: Kisby, Cynthia M.
Publié: (2011)
Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.
par: Hiller, Steve
Publié: (2001)
par: Hiller, Steve
Publié: (2001)
From a Distance: Robust Reference Service via Instant Messaging
par: Meulemans, Yvonne Nalani, et autres
Publié: (2010)
par: Meulemans, Yvonne Nalani, et autres
Publié: (2010)
Library-Subsidized Unmediated Document Delivery.
par: Haslam, Michaelyn, et autres
Publié: (2001)
par: Haslam, Michaelyn, et autres
Publié: (2001)
Library Effectiveness Study.
par: Pritchard, Alan, et autres
Publié: (1973)
par: Pritchard, Alan, et autres
Publié: (1973)
Explaining User Satisfaction with Academic Libraries: Strategic Implications.
par: Andaleeb, Syed Saad, et autres
Publié: (1998)
par: Andaleeb, Syed Saad, et autres
Publié: (1998)
Using Quality Concepts to Improve Reference Services.
par: Brown, Janet Dagenais
Publié: (1994)
par: Brown, Janet Dagenais
Publié: (1994)
Targeting Liaison Activities: Use of a Faculty Survey in an Academic Research Library.
par: Schloman, Barbara F., et autres
Publié: (1989)
par: Schloman, Barbara F., et autres
Publié: (1989)
Faculty Relevance Criteria: Internalized User Needs.
par: Westbrook, Lynn
Publié: (2001)
par: Westbrook, Lynn
Publié: (2001)
Public Library Effectiveness: An Analysis of Values, Interests, and Benefits.
par: Mittermeyer, Diane
Publié: (1999)
par: Mittermeyer, Diane
Publié: (1999)
Subject Access in the Online Catalog: Is the Medium Projecting the Correct Message?
par: Lawry, Martha
Publié: (1986)
par: Lawry, Martha
Publié: (1986)
The State of Library User Instruction in Colleges and Universities in the United States.
par: Smith, Barbara J.
Publié: (1980)
par: Smith, Barbara J.
Publié: (1980)
User Surveys and Evaluation of Library Services. SPEC Kit #71.
Publié: (1981)
Publié: (1981)
Why Can't I Ever Find Anything in the Library?
par: Radford, Neil, et autres
Publié: (1983)
par: Radford, Neil, et autres
Publié: (1983)
Helping Students during Online Searches: An Evaluation.
par: Stewart, Linda
Publié: (1993)
par: Stewart, Linda
Publié: (1993)
Library Services in Spring 2020: Feedback Survey in Tallinn Health Care College, Estonia
par: Kont, Kate-Riin, et autres
Publié: (2022)
par: Kont, Kate-Riin, et autres
Publié: (2022)
A Conjoint Analysis of Reference Services in Academic Libraries.
par: Crawford, Gregory A.
Publié: (1994)
par: Crawford, Gregory A.
Publié: (1994)
A Review of the Literature on Assessment in Academic and Research Libraries, 2005 to August 2011
par: Hufford, Jon R.
Publié: (2013)
par: Hufford, Jon R.
Publié: (2013)
Public Opinion and the Funding of Public Libraries.
par: Allen, Bryce
Publié: (2003)
par: Allen, Bryce
Publié: (2003)
Documents similaires
-
The Library as an Information Utility in the University Context: Evolution and Measurement of Service
par: Kantor, P. B.
Publié: (1976) -
Using Document Availability Research in a Library Self-Study.
par: Hegg, Judith L.
Publié: (1987) -
Ensuring Quality Reference Desk Service: The Introduction of a Peer Process.
par: Kleiner, Jane P.
Publié: (1991) -
Faculty Use of Document Delivery Services: The Results of a Survey.
par: D'Elia, George, et autres
Publié: (1986) -
Measuring Service Quality: From Theory into Practice.
par: Calvert, Philip J.
Publié: (1997)