The Social Context of Reference Work: Assessing the Effects of Gender and Communication Skill on Observers' Judgments of Competence.
Fuente:
ERIC Institute of Education Sciences
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| Autores principales: | , |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
1986
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| Materias: | |
| Acceso en línea: | |
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| _version_ | 1867180896150355969 |
|---|---|
| author | Harris, Roma M. Michell, B. Gillian |
| author_facet | Harris, Roma M. Michell, B. Gillian Harris, Roma M. Michell, B. Gillian |
| collection | Education Resources Information Center |
| contents | The Social Context of Reference Work: Assessing the Effects of Gender and Communication Skill on Observers' Judgments of Competence. Harris, Roma M. Michell, B. Gillian Competence Interpersonal Communication Librarians Library Services Library Surveys Nonverbal Communication Observation Public Libraries Reference Services Research Methodology Sex Differences Sex Role Use Studies Public library users made judgments about the competence of reference librarians whom they observed in videotaped interviews. Two social factors were varied in the interviews: the gender of the librarian, patron, and observers; and the communication behavior exhibited by the reference librarian toward the patron. Nineteen references are cited. (Author/EJS) |
| format | Recurso educativo Open Access |
| id | eric_EJ337842 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1986 |
| record_format | eric |
| spellingShingle | The Social Context of Reference Work: Assessing the Effects of Gender and Communication Skill on Observers' Judgments of Competence. Harris, Roma M. Michell, B. Gillian Competence Interpersonal Communication Librarians Library Services Library Surveys Nonverbal Communication Observation Public Libraries Reference Services Research Methodology Sex Differences Sex Role Use Studies The Social Context of Reference Work: Assessing the Effects of Gender and Communication Skill on Observers' Judgments of Competence. Harris, Roma M. Michell, B. Gillian Competence Interpersonal Communication Librarians Library Services Library Surveys Nonverbal Communication Observation Public Libraries Reference Services Research Methodology Sex Differences Sex Role Use Studies Public library users made judgments about the competence of reference librarians whom they observed in videotaped interviews. Two social factors were varied in the interviews: the gender of the librarian, patron, and observers; and the communication behavior exhibited by the reference librarian toward the patron. Nineteen references are cited. (Author/EJS) |
| title | The Social Context of Reference Work: Assessing the Effects of Gender and Communication Skill on Observers' Judgments of Competence. |
| topic | Competence Interpersonal Communication Librarians Library Services Library Surveys Nonverbal Communication Observation Public Libraries Reference Services Research Methodology Sex Differences Sex Role Use Studies |
| url | https://eric.ed.gov/?id=EJ337842 |