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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1986
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ337842 |
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Table of Contents:
- The Social Context of Reference Work: Assessing the Effects of Gender and Communication Skill on Observers' Judgments of Competence. Harris, Roma M. Michell, B. Gillian Competence Interpersonal Communication Librarians Library Services Library Surveys Nonverbal Communication Observation Public Libraries Reference Services Research Methodology Sex Differences Sex Role Use Studies Public library users made judgments about the competence of reference librarians whom they observed in videotaped interviews. Two social factors were varied in the interviews: the gender of the librarian, patron, and observers; and the communication behavior exhibited by the reference librarian toward the patron. Nineteen references are cited. (Author/EJS)