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| Autores principales: | , |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
1986
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| Materias: | |
| Acceso en línea: | https://eric.ed.gov/?id=EJ341559 |
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Tabla de Contenidos:
- Neutral Questioning: A New Approach to the Reference Interview. Dervin, Brenda Dewdney, Patricia Communication (Thought Transfer) Communication Skills Evaluation Information Seeking Interviews Librarians Library Science Models Needs Assessment Participant Satisfaction Professional Continuing Education Questioning Techniques Research Needs Skill Development Theories Workshops Describes a strategy for query negotiation, based on a sense-making approach, which enables librarians to understand queries from users' viewpoint. The results of tests of the neutral questioning approach in workshops for librarians are discussed along with participating librarians' responses to this technique. (MBR)