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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
1986
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ349614 |
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| _version_ | 1867180938668015616 |
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| author | Hernon, Peter |
| author_facet | Hernon, Peter Hernon, Peter |
| collection | Education Resources Information Center |
| contents | The Unrecognized Crisis: Library Reference Service at the Crossroads. Hernon, Peter Academic Libraries Depository Libraries Evaluation Utilization Government Publications Higher Education Librarians Library Services Naturalistic Observation Public Libraries Reference Services Search Strategies Briefly describes fundamental problems with library reference service based on the findings of 20 separate studies using unobtrusive tests. An emphasis on quality of service, realistic goals, and effective managerial strategies are identified as possible resolutions of these problems. (CLB) |
| format | Recurso educativo Open Access |
| id | eric_EJ349614 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1986 |
| record_format | eric |
| spellingShingle | The Unrecognized Crisis: Library Reference Service at the Crossroads. Hernon, Peter Academic Libraries Depository Libraries Evaluation Utilization Government Publications Higher Education Librarians Library Services Naturalistic Observation Public Libraries Reference Services Search Strategies The Unrecognized Crisis: Library Reference Service at the Crossroads. Hernon, Peter Academic Libraries Depository Libraries Evaluation Utilization Government Publications Higher Education Librarians Library Services Naturalistic Observation Public Libraries Reference Services Search Strategies Briefly describes fundamental problems with library reference service based on the findings of 20 separate studies using unobtrusive tests. An emphasis on quality of service, realistic goals, and effective managerial strategies are identified as possible resolutions of these problems. (CLB) |
| title | The Unrecognized Crisis: Library Reference Service at the Crossroads. |
| topic | Academic Libraries Depository Libraries Evaluation Utilization Government Publications Higher Education Librarians Library Services Naturalistic Observation Public Libraries Reference Services Search Strategies |
| url | https://eric.ed.gov/?id=EJ349614 |