Gespeichert in:
| 1. Verfasser: | |
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
1986
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ349614 |
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Inhaltsangabe:
- The Unrecognized Crisis: Library Reference Service at the Crossroads. Hernon, Peter Academic Libraries Depository Libraries Evaluation Utilization Government Publications Higher Education Librarians Library Services Naturalistic Observation Public Libraries Reference Services Search Strategies Briefly describes fundamental problems with library reference service based on the findings of 20 separate studies using unobtrusive tests. An emphasis on quality of service, realistic goals, and effective managerial strategies are identified as possible resolutions of these problems. (CLB)