Enregistré dans:
| Auteurs principaux: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
1987
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| Sujets: | |
| Accès en ligne: | https://eric.ed.gov/?id=EJ354378 |
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Table des matières:
- Library Reference Service: An Unrecognized Crisis--A Symposium. Hernon, Peter And Others Evaluation Criteria Library Education Library Personnel Library Research Library Services Library Standards Naturalistic Observation Performance Factors Reference Services Resource Allocation User Needs (Information) The first article summarizes the findings of four studies which used unobtrusive testing techniques to evaluate library reference services. The validity of this testing method and the conclusions reached are discussed, and suggestions are made for improving reference services in five related articles. (CLB)