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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1987
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ355849 |
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Table of Contents:
- The Invisible Users of Online Catalogs: A Public Services Perspective. Kalin, Sally Wayman Academic Libraries Databases Dial Access Information Systems Higher Education Library Role Library Services Microcomputers Needs Assessment Online Catalogs Online Searching Technical Assistance Telecommunications Use Studies User Needs (Information) User Satisfaction (Information) Discusses user satisfaction with remote access to online catalogs, categorizes the types of assistance remote users require, and considers the library's responsibility to these invisible users. An outline of suggestions for improving service to remote users is provided. (CLB)