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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1987
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ357092 |
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Table of Contents:
- Utility Measures, Not Performance Measures, for Library Reference Service? Hernon, Peter Decision Making Evaluation Utilization Input Output Analysis Library Planning Library Services Measurement Techniques Reference Services Research Needs Identifies aspects of reference services amenable to evaluation, discusses the need for measures of service quality as well as quantity, presents modifications of current measures that meet this need, and stresses the importance of linking performance measures to library planning. (CLB)