Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
1987
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ357120 |
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Inhaltsangabe:
- Development and Testing of a Reference Transaction Assessment Instrument. Murfin, Marjorie E. Gugelchuk, Gary M. Academic Libraries Evaluation Criteria Higher Education Library Research Library Surveys Literature Reviews Measurement Techniques Naturalistic Observation Performance Factors Pilot Projects Questionnaires Reference Services Research Methodology Tables (Data) User Satisfaction (Information) Describes an instrument designed to assess the reference outcome in terms of patron report of success in finding what was wanted, rather than overall satisfaction. The results of a library survey which tested the reliability of this instrument and compared it with unobtrusive observation are reported. (Author/CLB)