:: Library Catalog

Imagen de Portada

Guardado en:

Detalles Bibliográficos
Autor principal:	Shaughnessy, Thomas W.
Formato:	Recurso educativo Open Access
Lenguaje:	en
Publicado:	1987
Materias:	Evaluation Criteria Library Services Library Standards Measurement Techniques User Satisfaction (Information)
Acceso en línea:	https://eric.ed.gov/?id=EJ361422
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

Ejemplares similares

Service Quality: An Unobtrusive Investigation of Interlibrary Loan in Large Public Libraries in Canada.
por: Hebert, Francoise
Publicado: (1994)

Service Quality: A Concept not Fully Explored.
por: Hernon, Peter, et al.
Publicado: (2001)

CRITERIA FOR EVALUATING THE EFFECTIVENESS OF LIBRARY OPERATIONS AND SERVICES, PHASE I--LITERATURE SEARCH AND STATE OF THE ART. FINAL REPORT. ARMY TECHNICAL LIBRARY IMPROVEMENT STUDIES (ATLIS), REPORT NO. 10.
por: COHRSSEN, B.A., et al.
Publicado: (1967)

Criteria for Evaluating the Effectiveness of Library Operations and Services. Final Report, Phase II: Data Gathering and Evaluations.
por: Wessel, C. J., et al.
Publicado: (1968)

Determining User Preferences for Information Services.
por: Halperin, Michael
Publicado: (1981)

Media Center Program Evaluation Document for Iowa Area Education Agencies.
por: Loertscher, David, et al.
Publicado: (1979)

Access and Performance Measures in Research Libraries.
por: Shapiro, Beth J.
Publicado: (1991)

Studying the Cost and Value of Library Services: Final Report. Technical Report APLAB/94-3/1,2,3,4.
por: Kantor, Paul B., et al.
Publicado: (1995)

Changing the Concept and Measure of Service Quality in Academic Libraries.
por: Nitecki, Danuta A.
Publicado: (1996)

Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings.
por: Gross, Melissa, et al.
Publicado: (2002)

Managing Service Quality with the Balanced Scorecard.
por: Poll, Roswitha
Publicado: (2001)

Public Library Standards: The Quest for Excellence. White House Conference on Library and Information Services.
por: Owen, Amy
Publicado: (1991)

Determining and Communicating the Value of the Special Library.
por: Matthews, Joseph R.
Publicado: (2003)

Deriving a Quality Assurance Toolkit from the Outcomes of Information Use.
por: Urquhart, Christine, et al.
Publicado: (1995)

Public Library Effectiveness: An Analysis of Values, Interests, and Benefits.
por: Mittermeyer, Diane
Publicado: (1999)

Evaluating Electronic Reference Services: Issues, Approaches and Criteria.
por: Novotny, Eric
Publicado: (2001)

Library Effectiveness: The Elusive Target.
por: White, Herb
Publicado: (1980)

Modeling Service-Seeking Behavior in an Academic Library: A Methodology and Its Application.
por: Heine, Michael, et al.
Publicado: (2000)

Concepts of Library Goodness.
por: Buckland, Michael K.
Publicado: (1982)

Higher-Order Factor Analysis as a Score Validity Evaluation Tool: An Example with a Measure of Perceptions of Library Service Quality.
por: Cook, Colleen, et al.
Publicado: (2000)

Reference Is Better than We Thought.
por: Richardson, John V., Jr.
Publicado: (2002)

Evaluation of Online Searches.
por: Blood, Richard W.
Publicado: (1983)

Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.
por: Harless, David W., et al.
Publicado: (1999)

How Many Dimensions Does It Take To Measure Users' Perceptions of Libraries?: A LibQUAL+Study.
por: Thompson, Bruce, et al.
Publicado: (2001)

Development and Testing of a Reference Transaction Assessment Instrument.
por: Murfin, Marjorie E., et al.
Publicado: (1987)

From Rationale to Results: Implementing Performance Indicators in a Public Library.
por: Alston, Ruth
Publicado: (1995)

The Bottom Line: Performance Measurement in a Corporate Library.
por: McAllister, Moyra
Publicado: (2000)

Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.
por: Phipps, Shelley
Publicado: (2001)

Implications of Tying State Aid to Performance Measures.
por: Curran, Charles, et al.
Publicado: (1989)

Comparative Measurement of Book Availability in Academic Libraries.
por: Rehman, Sajjad Ur, et al.
Publicado: (1993)

Explaining User Satisfaction with Academic Libraries: Strategic Implications.
por: Andaleeb, Syed Saad, et al.
Publicado: (1998)

The Contingent Valuation Method in Public Libraries
por: Chung, Hye-Kyung
Publicado: (2008)

What's the Big Deal? Collection Evaluation at the National Level
por: Jurczyk, Eva, et al.
Publicado: (2014)

Psychometric Properties of Scores from the Web-based LibQUAL+ Study of Perceptions of Library Service Quality.
por: Cook, Colleen, et al.
Publicado: (2001)

The Usefulness of Fill Rates: Research and Debate.
por: D'Elia, George, et al.
Publicado: (1988)

Feasibility of an International Standard on Library Performance Measures.
por: McClure, Charles R., et al.
Publicado: (1992)

Performance Measurement of Academic Liaison in Higher Education Libraries.
por: Johnson, Hilary
Publicado: (1995)

Evaluation of Online Searches.
por: Blood, Richard W.
Publicado: (1981)

New Measures of User Satisfaction With Computer Based Literature Searches
por: And Others, et al.
Publicado: (1977)

Measures of Library Use and User Satisfaction with Academic Library Services.
por: Niyonsenga, Theophile, et al.
Publicado: (1996)