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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1987
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ361431 |
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Table of Contents:
- The Continuing Debate on Library Reference Service: A Mini-Symposium. Schumacher, Mark And Others Library Planning Library Services Naturalistic Observation Performance Factors Policy Formation Reference Services Research Methodology Search Strategies User Needs (Information) Several reference librarians respond to the Hernon and McClure study on the accuracy of library reference services. Highlights include problems with the methodology used (unobtrusive observation), and performance factors not addressed by the study. Comments by Hernon and McClure address these responses and ways to improve reference services are suggested. (CLB)