Cover Image

Evaluating the Reference Interview: Some Factors Influencing Patrons and Professionals.

Fuente: ERIC Institute of Education Sciences

Saved in:

Bibliographic Details
Main Authors:	Michell, Gillian, Harris, Roma M.
Format:	Recurso educativo Open Access
Language:	en
Published:	1987
Subjects:	Attitudes Comparative Analysis Interpersonal Communication Interviews Librarians Public Libraries Reference Services Users (Information) Videotape Recordings
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Closing the Reference Interview: Implications for Policy and Practice.
by: Nolan, Christopher W.
Published: (1992)

Communication Theory Applied to the Reference Encounter: An Analysis of Critical Incidents.
by: Radford, Marie L.
Published: (1996)

Home Insulating and Home Births: Do Patrons' Sex-typed Questions Influence Judgments about the Competence of Reference Librarians?
by: Harris, Roma M., et al.
Published: (1988)

Librarian Self-Disclosure and Patron Satisfaction in the Reference Interview.
by: Markham, Marilyn J., et al.
Published: (1983)

Patron Survey of User Satisfaction with Library Services: Relationship between Librarian Behaviors during the Reference Interview and User Satisfaction.
by: Nichols, Mary Ellen
Published: (1993)

Online Searching in the Reference Room.
by: Bonta, Bruce D.
Published: (1983)

The Social Context of Reference Work: Assessing the Effects of Gender and Communication Skill on Observers' Judgments of Competence.
by: Harris, Roma M., et al.
Published: (1986)

Academic Reference Librarians: Under the Microscope.
by: Kong, Leslie M.
Published: (1996)

Communication Theory's Role in the Reference Interview.
by: Glogoff, Stuart
Published: (1983)

The Reference Encounter Model.
by: White, Marilyn Domas
Published: (1983)

Reference Communication: Commonalities in the Worlds of Medicine and Librarianship.
by: Naismith, Rachael
Published: (1996)

Question Clarification in the Reference Encounter.
by: Cummins, Thompson R.
Published: (1984)

Get Your Reference Staff on the STAR Track.
by: Isenstein, Laura J.
Published: (1992)

Videotape Self-Evaluation in Public Libraries: Experiments in Evaluating Public Service
by: Mucci, Judith
Published: (1976)

User Satisfaction with the Online Negotiation Interview: Contemporary Concern in Traditional Perspective.
by: Auster, Ethel
Published: (1983)

Verbal Behaviors of Librarians in Presearch Interviews.
by: Crouch, Wayne W.
Published: (1981)

Make 'Em Smile: 10 Essentials for Successful Customer Service.
by: Todaro, Julie Beth
Published: (1995)

The Value of Chat Reference Services: A Pilot Study
by: Jacoby, JoAnn, et al.
Published: (2016)

CVRP Patch Panel. The Newsletter of the California Video Resource Project, Number Six.
by: Lourea, Lee Oliver, Ed.
Published: (1975)

Interpersonal Dimensions of the Reference Interview: A Historical Review of the Literature.
by: Bunge, Charles A.
Published: (1984)

The Arizona Clinical Interview Rating Scale: Its Applicability and Adaptability for the Evaluation of Pre-Search Reference Interviews.
by: White, Marilyn Domas
Published: (1990)

Nonverbal Communication and the Library Reference Interview
by: Boucher, Virginia
Published: (1976)

The Information Interview: A Comprehensive Bibliography and an Analysis of the Literature.
by: Crouch, Wayne W.
Published: (1979)

Factors That Influence Reference Success: What Makes Questioners Willing to Return?
by: Durrance, Joan C.
Published: (1995)

The Reference Interview: An Anecdotal Episode
by: Hanson, Michael
Published: (2004)

Immediacy: A Study of Communication Effect on the Reference Process
by: Gothberg, Helen
Published: (1976)

Teaching the Reference Interview
by: Jennerich, Edward J., et al.
Published: (1976)

Reference Transaction and End Product as Viewed by the Patron.
by: Vathis, Alma Christine
Published: (1983)

A Matter of Focus: Reference Services for Older Adults.
by: Van Fleet, Connie
Published: (1995)

Reference Service: A Field with a View.
by: McCann, Linda, et al.
Published: (1999)

Select Bibliography and Overview of Bunge's Publications Related to the Reference Environment.
by: Watstein, Sarah B.
Published: (1999)

Library-Use Instruction with Individual Users: Should Instruction Be Included in the Reference Interview?
by: Rice, James
Published: (1984)

The Reference Process and the Philosophy of Karl Popper.
by: Neill, S. D.
Published: (1985)

Research in Library Reference/Information Service.
by: Lynch, Mary Jo
Published: (1983)

Deciphering Reference Questions Through the Reference Interview: Report and Annotated Bibliography.
by: Norman, O. Gene
Published: (1978)

Public Libraries: Enacting "Public Spaces" for Community Development and Lifelong Learning
by: Agyekum, Boadi
Published: (2022)

Applying Task Group Research to the Information Retrieval Interview.
by: Gavryck, Jacquelyn
Published: (1981)

Across the Desk: 100 Years of Reference Encounters
by: Rothstein, Samuel
Published: (1977)

The CVRP at ALA, 1975.
by: Lourea, Lee Olivier, Ed.
Published: (1975)

We Are Not Vidiots.
by: Burns, Grant
Published: (1990)