Guardado en:
| Autores principales: | , |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
1987
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| Materias: | |
| Acceso en línea: | https://eric.ed.gov/?id=EJ362617 |
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- Evaluating the Reference Interview: Some Factors Influencing Patrons and Professionals. Michell, Gillian Harris, Roma M. Attitudes Comparative Analysis Interpersonal Communication Interviews Librarians Public Libraries Reference Services Users (Information) Videotape Recordings This study examined differences between public library patrons and librarians in their assessments of the competence of librarians they observed in videotaped reference interviews. Interviews varied in the level of nonverbal warmth shown by the librarian toward the patron and in the level of inclusion exhibited. (6 references) (Author/MES)