Paraprofessionals at the Reference Desk.
Fuente:
ERIC Institute of Education Sciences
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| Hauptverfasser: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
1988
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| _version_ | 1867181511469432832 |
|---|---|
| author | Murfin, Marjorie E. Bunge, Charles A. |
| author_facet | Murfin, Marjorie E. Bunge, Charles A. Murfin, Marjorie E. Bunge, Charles A. |
| collection | Education Resources Information Center |
| contents | Paraprofessionals at the Reference Desk. Murfin, Marjorie E. Bunge, Charles A. Academic Libraries Comparative Analysis Evaluation Criteria Higher Education Library Services Paraprofessional Personnel Reference Services Tables (Data) User Satisfaction (Information) Describes a study that compared the quality of reference services provided by reference librarians and paraprofessionals, using patron satisfaction as the measure of success. Factors associated with satisfactory service are identified, and suggestions for the effective use of paraprofessional staff are presented. (4 references) (CLB) |
| format | Recurso educativo Open Access |
| id | eric_EJ369260 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1988 |
| record_format | eric |
| spellingShingle | Paraprofessionals at the Reference Desk. Murfin, Marjorie E. Bunge, Charles A. Academic Libraries Comparative Analysis Evaluation Criteria Higher Education Library Services Paraprofessional Personnel Reference Services Tables (Data) User Satisfaction (Information) Paraprofessionals at the Reference Desk. Murfin, Marjorie E. Bunge, Charles A. Academic Libraries Comparative Analysis Evaluation Criteria Higher Education Library Services Paraprofessional Personnel Reference Services Tables (Data) User Satisfaction (Information) Describes a study that compared the quality of reference services provided by reference librarians and paraprofessionals, using patron satisfaction as the measure of success. Factors associated with satisfactory service are identified, and suggestions for the effective use of paraprofessional staff are presented. (4 references) (CLB) |
| title | Paraprofessionals at the Reference Desk. |
| topic | Academic Libraries Comparative Analysis Evaluation Criteria Higher Education Library Services Paraprofessional Personnel Reference Services Tables (Data) User Satisfaction (Information) |
| url | https://eric.ed.gov/?id=EJ369260 |