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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1988
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ376562 |
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Table of Contents:
- Accessing the Effectiveness of Reference Services: A Difficult but Necessary Process. Green, Louise Koller Academic Libraries Evaluation Criteria Evaluation Methods Higher Education Library Instruction Measurement Objectives Measurement Techniques Online Searching Reference Services Considers the need for academic libraries to measure the effectiveness of reference services on an ongoing basis, and discusses factors to be considered in the planning, design, implementation, and analysis of various assessment methods. The different evaluation criteria for reference staff, bibliographic instruction, and online services are compared. (28 notes with references) (CLB)