:: Library Catalog

Cover Image

Saved in:

Bibliographic Details
Main Author:	Douglas, Ian
Format:	Recurso educativo Open Access
Language:	en
Published:	1988
Subjects:	Academic Libraries Failure Higher Education Improvement Library Research Library Services Public Libraries Reference Services User Satisfaction (Information)
Online Access:	https://eric.ed.gov/?id=EJ384309
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Rethinking Library Service: Improving the User Experience with Service Blueprinting
by: Pretlow, Cassi, et al.
Published: (2015)

"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+[TM] Study.
by: Cook, Colleen, et al.
Published: (2003)

Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.
by: Harless, David W., et al.
Published: (1999)

Evaluation of Reference Service in College of Advanced Education Libraries in New South Wales.
by: Schmidt, Janine B.
Published: (1979)

The Measurement and Evaluation of Reference Service at the Public Documents and Maps Department of the Duke University Library.
by: Hebert, Robert A., Jr.
Published: (1984)

Leading Libraries: Virtual Reference in Libraries: Remote Patrons Heading Your Way?
by: Helfer, Doris Small
Published: (2001)

Tiered Reference Services: A Survey.
by: Coleman, Vicki, et al.
Published: (1997)

Reference Service Effectiveness.
by: Whitlatch, Jo Bell
Published: (1990)

Size Matters: The Debate over Reference Desk Height.
by: Warnement, Mary
Published: (2003)

Maybe the 55 Percent Rule Doesn't Tell the Whole Story: A User-Satisfaction Survey.
by: Jardine, Carolyn W.
Published: (1995)

Reference Services in Wisconsin Libraries: Focus Group Summary. Bulletin No. 94382.
by: Drew, Sally J.
Published: (1994)

Perspectives on Quality of Reference Service in an Academic Library: A Qualitative Study.
by: Mendelsohn, Jennifer
Published: (1997)

A Conjoint Analysis of Reference Services in Academic Libraries.
by: Crawford, Gregory A.
Published: (1994)

Student Awareness of Reference Services in a Liberal Arts College Library.
by: Durfee, Linda J.
Published: (1986)

Applying GRA and QFD to Improve Library Service Quality
by: Chen, Yen-Ting, et al.
Published: (2011)

Measuring and Improving the Quality of Public Services: A Hybrid Approach.
by: Seay, Thomas, et al.
Published: (1996)

Chat Reference Service: An Analysis of One Semester's Data.
by: Sears, JoAnn
Published: (2001)

Partners in Learning, or Reference Service Unplugged.
by: Pereira, Monica
Published: (1997)

The Measurement and Evaluation of Reference Service.
by: Rothstein, Samuel
Published: (1989)

E-Mail Reference Services: Characteristics and Effects on Overall Reference Services at an Academic Health Sciences Library.
by: Powell, Carol A., et al.
Published: (2001)

Integration of an Online Search Service into the Reference Department.
by: Belanger, Sandra E., et al.
Published: (1986)

Instant Messaging Reference in an Academic Library: A Case Study.
by: Foley, Marianne
Published: (2002)

Reference Is Better than We Thought.
by: Richardson, John V., Jr.
Published: (2002)

The Effect Of Bibliographic Instruction on the Demand for Reference Services.
by: Saunders, E. Stewart
Published: (2003)

Early User Reaction to CD-ROM and Video-Based Optical Information Products in the Library Market.
by: Miller, Tim
Published: (1987)

Users' Hierarchical Perspectives on Library Service Quality: A "LibQUAL+" Study.
by: Cook, Colleen, et al.
Published: (2001)

Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings.
by: Gross, Melissa, et al.
Published: (2002)

Reference Evaluation: A Three-Step Approach--Surveys, Unobtrusive Observations, and Focus Groups.
by: Norlin, Elaina
Published: (2000)

Paraprofessionals at the Reference Desk.
by: Murfin, Marjorie E., et al.
Published: (1988)

Saying What We Will Do, and Doing What We Say: Implementing a Customer Service Plan.
by: Wehmeyer, Susan, et al.
Published: (1996)

University of Cincinnati, Central Library, Computerized Bibliographic Retrieval Services: Evaluative Report, July 1979-August 1980.
by: Roberts, Randall L., et al.
Published: (1980)

Report of the CACUL Working Group on Reference Statistics. Occasional Paper Series, No. 10.
by: Philipps, Jane
Published: (1995)

Benchmarking Reference Desk Service in Academic Health Science Libraries: A Preliminary Survey.
by: Robbins, Kathryn, et al.
Published: (2001)

An Evaluation of Reference Desk Service in the Brigham Young University Library.
by: Hall, Blaine H., et al.
Published: (1987)

"Going Where the Questions Are": Using Media To Maintain Personalized Contact in Reference Service in Medium-Sized Academic Libraries.
by: Archer, Sarah Brick, et al.
Published: (1999)

Empowering the Patron: Redesigning Interlibrary Loan Services.
by: Preece, Barbara G., et al.
Published: (1996)

The Impact on Reference Services of Networking CD-ROM Databases: A Preliminary Look at One Case.
by: Ostertag, J. Keith, et al.
Published: (1996)

Assessing Time Spent on Reference Questions at an Urban University Library.
by: Spencer, John S., et al.
Published: (1998)

When Questions Are Answers: Using a Survey to Achieve Faculty Awareness of the Library's Electronic Resources.
by: Weingart, Sandra J., et al.
Published: (2000)

From the Other Side of the Reference Desk: A Focus Group Study.
by: Massey-Burzio, Virginia
Published: (1998)