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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1988
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ384309 |
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Table of Contents:
- Reducing Failures in Reference Service. Douglas, Ian Academic Libraries Failure Higher Education Improvement Library Research Library Services Public Libraries Reference Services User Satisfaction (Information) Summarizes the results of 11 selected studies of the accuracy of reference services and identifies six modes of failure of reference services. Methods of detecting and reducing failure in each of these modes are then discussed. (17 references) (MES)