The Accuracy of Reference Service: Variables for Research and Implementation.

Fuente: ERIC Institute of Education Sciences
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Autor principal: Crews, Kenneth D.
Formato: Recurso educativo Open Access
Lenguaje:en
Publicado: 1988
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author Crews, Kenneth D.
author_facet Crews, Kenneth D.
Crews, Kenneth D.
collection Education Resources Information Center
contents The Accuracy of Reference Service: Variables for Research and Implementation. Crews, Kenneth D. Librarians Library Research Library Services Literature Reviews Predictor Variables Reference Services Research Needs Use Studies User Needs (Information) User Satisfaction (Information) Discusses the accuracy of reference service in libraries as measured by evaluating answers that reference librarians give to factual questions. More than 30 reference accuracy studies are analyzed, variables explored in each study are examined, further research needs are described, and suggestions for improving service quality for reference patrons are given. (97 references) (LRW)
format Recurso educativo Open Access
id eric_EJ390900
institution ERIC Institute of Education Sciences
language en
publishDate 1988
record_format eric
spellingShingle The Accuracy of Reference Service: Variables for Research and Implementation.
Crews, Kenneth D.
Librarians
Library Research
Library Services
Literature Reviews
Predictor Variables
Reference Services
Research Needs
Use Studies
User Needs (Information)
User Satisfaction (Information)
The Accuracy of Reference Service: Variables for Research and Implementation. Crews, Kenneth D. Librarians Library Research Library Services Literature Reviews Predictor Variables Reference Services Research Needs Use Studies User Needs (Information) User Satisfaction (Information) Discusses the accuracy of reference service in libraries as measured by evaluating answers that reference librarians give to factual questions. More than 30 reference accuracy studies are analyzed, variables explored in each study are examined, further research needs are described, and suggestions for improving service quality for reference patrons are given. (97 references) (LRW)
title The Accuracy of Reference Service: Variables for Research and Implementation.
topic Librarians
Library Research
Library Services
Literature Reviews
Predictor Variables
Reference Services
Research Needs
Use Studies
User Needs (Information)
User Satisfaction (Information)
url https://eric.ed.gov/?id=EJ390900