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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1989
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ392478 |
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Table of Contents:
- Reference Success: Does the 55 Percent Rule Tell the Whole Story? Durrance, Joan C. Academic Libraries Correlation Interviews Library Research Library Services Public Libraries Reference Services Special Libraries This study examined the influence of (1) the setting of the reference interview on the interaction and (2) accuracy and the librarian's behavior on the success of the reference interview. Tables display correlations between the interpersonal, interviewing and listening, and searching skills of the librarian with the patron's willingness to return to the same person. (13 references) (MES)