Staff Training in an Automated Environment: Keeping the Patron in Mind.
Fuente:
ERIC Institute of Education Sciences
Saved in:
| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1989
|
| Subjects: | |
| Online Access: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1867180626968313856 |
|---|---|
| author | Hendley, Margaret |
| author_facet | Hendley, Margaret Hendley, Margaret |
| collection | Education Resources Information Center |
| contents | Staff Training in an Automated Environment: Keeping the Patron in Mind. Hendley, Margaret Communication Skills Databases Library Automation Library Instruction Library Personnel Online Catalogs Online Searching Reference Services Training Methods User Needs (Information) Discusses the need to include communication skills as a component of training sessions for library staff who will be serving patrons using online catalogs and databases. Specific points that should be covered in training sessions are identified and training methods are suggested. (eight references) (CLB) |
| format | Recurso educativo Open Access |
| id | eric_EJ393964 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1989 |
| record_format | eric |
| spellingShingle | Staff Training in an Automated Environment: Keeping the Patron in Mind. Hendley, Margaret Communication Skills Databases Library Automation Library Instruction Library Personnel Online Catalogs Online Searching Reference Services Training Methods User Needs (Information) Staff Training in an Automated Environment: Keeping the Patron in Mind. Hendley, Margaret Communication Skills Databases Library Automation Library Instruction Library Personnel Online Catalogs Online Searching Reference Services Training Methods User Needs (Information) Discusses the need to include communication skills as a component of training sessions for library staff who will be serving patrons using online catalogs and databases. Specific points that should be covered in training sessions are identified and training methods are suggested. (eight references) (CLB) |
| title | Staff Training in an Automated Environment: Keeping the Patron in Mind. |
| topic | Communication Skills Databases Library Automation Library Instruction Library Personnel Online Catalogs Online Searching Reference Services Training Methods User Needs (Information) |
| url | https://eric.ed.gov/?id=EJ393964 |