Guardado en:
| Autores principales: | , |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
1989
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| Materias: | |
| Acceso en línea: | https://eric.ed.gov/?id=EJ399398 |
| Etiquetas: |
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- An Evaluation of Reference Desk Service. Christensen, John O. And Others College Libraries Evaluation Criteria Graduate Students Higher Education Job Training Naturalistic Observation Nonprofessional Personnel Performance Factors Reference Services Tables (Data) Describes a study conducted at the Brigham Young University Library that examined the quality of reference service provided by students and department assistants, the adequacy of the training program, and the effectiveness of the system of referring patrons to subject specialist librarians. Recommendations for improving training programs and reference services are offered. (seven references) (Author/CLB)