The Measurement and Evaluation of Reference Service.
Fuente:
ERIC Institute of Education Sciences
Enregistré dans:
| Auteur principal: | Rothstein, Samuel |
|---|---|
| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
1989
|
| Sujets: | |
| Accès en ligne: | |
| Tags: |
Ajouter un tag
Pas de tags, Soyez le premier à ajouter un tag!
|
Documents similaires
Measuring Service Quality at Yale University's Libraries.
par: Nitecki, Danuta A., et autres
Publié: (2000)
par: Nitecki, Danuta A., et autres
Publié: (2000)
Exploring New Service Models: Can Consolidating Public Service Points Improve Response to Customer Needs?
par: Flanagan, Pat, et autres
Publié: (2000)
par: Flanagan, Pat, et autres
Publié: (2000)
Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.
par: Harless, David W., et autres
Publié: (1999)
par: Harless, David W., et autres
Publié: (1999)
Comparative Measurement of Book Availability in Academic Libraries.
par: Rehman, Sajjad Ur, et autres
Publié: (1993)
par: Rehman, Sajjad Ur, et autres
Publié: (1993)
Conducting User Surveys: An Ongoing Information Imperative.
par: Plosker, George R.
Publié: (2002)
par: Plosker, George R.
Publié: (2002)
Service Quality: A Concept not Fully Explored.
par: Hernon, Peter, et autres
Publié: (2001)
par: Hernon, Peter, et autres
Publié: (2001)
Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings.
par: Gross, Melissa, et autres
Publié: (2002)
par: Gross, Melissa, et autres
Publié: (2002)
The Stakeholder Approach to the Construction of Performance Measures.
par: Crawford, John C.
Publié: (1995)
par: Crawford, John C.
Publié: (1995)
Focusing on Quality Reference Service.
par: Bicknell, Tracy
Publié: (1994)
par: Bicknell, Tracy
Publié: (1994)
Assessment and Accountability in Reference Work. Part V: Reference Evaluation.
par: Hults, Patricia, et autres
Publié: (1992)
par: Hults, Patricia, et autres
Publié: (1992)
Studying the Cost and Value of Library Services: Final Report. Technical Report APLAB/94-3/1,2,3,4.
par: Kantor, Paul B., et autres
Publié: (1995)
par: Kantor, Paul B., et autres
Publié: (1995)
Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.
par: Phipps, Shelley
Publié: (2001)
par: Phipps, Shelley
Publié: (2001)
Determining User Preferences for Information Services.
par: Halperin, Michael
Publié: (1981)
par: Halperin, Michael
Publié: (1981)
Quantitative Study of the Value of Research Libraries: A Foundation for the Evaluation of Digital Libraries.
par: Kantor, Paul B., et autres
Publié: (1999)
par: Kantor, Paul B., et autres
Publié: (1999)
Modeling Service-Seeking Behavior in an Academic Library: A Methodology and Its Application.
par: Heine, Michael, et autres
Publié: (2000)
par: Heine, Michael, et autres
Publié: (2000)
Perspectives on User Satisfaction Surveys.
par: Cullen, Rowena
Publié: (2001)
par: Cullen, Rowena
Publié: (2001)
Benchmarking Reference Desk Service in Academic Health Science Libraries: A Preliminary Survey.
par: Robbins, Kathryn, et autres
Publié: (2001)
par: Robbins, Kathryn, et autres
Publié: (2001)
Teaching Performance Measurement for Reference Service.
par: McNally, Peter F.
Publié: (1989)
par: McNally, Peter F.
Publié: (1989)
Reference Services for Disabled Individuals in Academic Libraries.
par: Huang, Samuel T.
Publié: (1989)
par: Huang, Samuel T.
Publié: (1989)
Evaluation of Reference Service in College of Advanced Education Libraries in New South Wales.
par: Schmidt, Janine B.
Publié: (1979)
par: Schmidt, Janine B.
Publié: (1979)
The Hidden Agenda in the Measurement and Evaluation of Reference Service, or, how to Make a Case for Yourself.
par: Rothstein, Samuel
Publié: (1989)
par: Rothstein, Samuel
Publié: (1989)
Performance Measures for Academic Libraries: A Twenty Year Retrospective.
par: Kania, Antoinette M.
Publié: (1988)
par: Kania, Antoinette M.
Publié: (1988)
How Many Dimensions Does It Take To Measure Users' Perceptions of Libraries?: A LibQUAL+Study.
par: Thompson, Bruce, et autres
Publié: (2001)
par: Thompson, Bruce, et autres
Publié: (2001)
Reference Is Better than We Thought.
par: Richardson, John V., Jr.
Publié: (2002)
par: Richardson, John V., Jr.
Publié: (2002)
Gathering and Using Patron and Librarian Perceptions of Question-Answering Success.
par: Bunge, Charles A.
Publié: (1999)
par: Bunge, Charles A.
Publié: (1999)
Reliability and Validity of SERVQUAL Scores Used To Evaluate Perceptions of Library Service Quality.
par: Thompson, Bruce, et autres
Publié: (2000)
par: Thompson, Bruce, et autres
Publié: (2000)
Chat Reference Service: An Analysis of One Semester's Data.
par: Sears, JoAnn
Publié: (2001)
par: Sears, JoAnn
Publié: (2001)
From Input and Output Measures to Quality and Outcome Measures, or, from the User in the Life of the Library to the Library in the Life of the User.
par: Kyrillidou, Martha
Publié: (2002)
par: Kyrillidou, Martha
Publié: (2002)
Leading Libraries: Virtual Reference in Libraries: Remote Patrons Heading Your Way?
par: Helfer, Doris Small
Publié: (2001)
par: Helfer, Doris Small
Publié: (2001)
Size Matters: The Debate over Reference Desk Height.
par: Warnement, Mary
Publié: (2003)
par: Warnement, Mary
Publié: (2003)
All in the Name of Service: Mediation, Client Self-Determination, and Reference Practice in Academic Libraries.
par: Howze, Philip C., et autres
Publié: (1997)
par: Howze, Philip C., et autres
Publié: (1997)
Changing the Concept and Measure of Service Quality in Academic Libraries.
par: Nitecki, Danuta A.
Publié: (1996)
par: Nitecki, Danuta A.
Publié: (1996)
Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.
par: Hiller, Steve
Publié: (2001)
par: Hiller, Steve
Publié: (2001)
The Electronic Reference Desk: Reference Service in an Electronic World.
par: Cargill, Jennifer
Publié: (1992)
par: Cargill, Jennifer
Publié: (1992)
Explaining User Satisfaction with Academic Libraries: Strategic Implications.
par: Andaleeb, Syed Saad, et autres
Publié: (1998)
par: Andaleeb, Syed Saad, et autres
Publié: (1998)
The Effect Of Bibliographic Instruction on the Demand for Reference Services.
par: Saunders, E. Stewart
Publié: (2003)
par: Saunders, E. Stewart
Publié: (2003)
The Moveable Feast: Serving Diverse Client Groups in an Urban Law Library.
par: Braithwaite, Heather J. E.
Publié: (1993)
par: Braithwaite, Heather J. E.
Publié: (1993)
Assessing Time Spent on Reference Questions at an Urban University Library.
par: Spencer, John S., et autres
Publié: (1998)
par: Spencer, John S., et autres
Publié: (1998)
Adapting Service Quality Concepts to Academic Libraries.
par: Quinn, Brian
Publié: (1997)
par: Quinn, Brian
Publié: (1997)
Reference Service and Bounded Rationality: Helping Students with Research.
par: Chu, Felix T.
Publié: (1994)
par: Chu, Felix T.
Publié: (1994)
Documents similaires
-
Measuring Service Quality at Yale University's Libraries.
par: Nitecki, Danuta A., et autres
Publié: (2000) -
Exploring New Service Models: Can Consolidating Public Service Points Improve Response to Customer Needs?
par: Flanagan, Pat, et autres
Publié: (2000) -
Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.
par: Harless, David W., et autres
Publié: (1999) -
Comparative Measurement of Book Availability in Academic Libraries.
par: Rehman, Sajjad Ur, et autres
Publié: (1993) -
Conducting User Surveys: An Ongoing Information Imperative.
par: Plosker, George R.
Publié: (2002)