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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1989
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ407197 |
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Table of Contents:
- The Measurement and Evaluation of Reference Service. Rothstein, Samuel Academic Libraries Evaluation Methods Higher Education Library Collections Library Services Measurement Techniques Public Libraries Reference Services User Needs (Information) Users (Information) Considers trends in measurement and evaluation of reference service and summarizes research findings on the importance of reference work, library clientele, reference questions, duties of the reference librarians, and the effectiveness of reference service. Measures for the organization and performance of reference work, the adequacy of reference collections, and the value of reference service are suggested. (57 references) (MES)