Saved in:
| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1989
|
| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ407205 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Table of Contents:
- The Hidden Agenda in the Measurement and Evaluation of Reference Service, or, how to Make a Case for Yourself. Rothstein, Samuel Evaluation Methods Library Administration Library Services Library Statistics Measurement Techniques Public Relations Reference Services Discusses measurement and evaluation as ways to justify reference work to users and library administration. A trivia contest is cited as a way to achieve public recognition, and measuring use of reference materials rather than the number of reference questions is recommended. User surveys and other measures of reference activity and value are also recommended. (10 references) (MES)