Survey or Standards? Teaching User Services as a Policy Issue.
Fuente:
ERIC Institute of Education Sciences
Guardado en:
| Autor principal: | Frick, Elizabeth |
|---|---|
| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
1989
|
| Materias: | |
| Acceso en línea: | |
| Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
Ejemplares similares
Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.
por: Harless, David W., et al.
Publicado: (1999)
por: Harless, David W., et al.
Publicado: (1999)
Changing the Concept and Measure of Service Quality in Academic Libraries.
por: Nitecki, Danuta A.
Publicado: (1996)
por: Nitecki, Danuta A.
Publicado: (1996)
Performance Measures of Shelving Accuracy.
por: Kendrick, Curtis L.
Publicado: (1991)
por: Kendrick, Curtis L.
Publicado: (1991)
Teaching Performance Measurement for Reference Service.
por: McNally, Peter F.
Publicado: (1989)
por: McNally, Peter F.
Publicado: (1989)
Current Issues and Patterns in State Standards for Public Library Service.
por: Owen, Amy
Publicado: (1992)
por: Owen, Amy
Publicado: (1992)
National Reference Measurement: What Can It Tell Us about Staffing?
por: Murfin, Marjorie E.
Publicado: (1983)
por: Murfin, Marjorie E.
Publicado: (1983)
Measuring the Quality of Public Library Services; A Report to Participants.
por: Childers, Thomas, Ed.
Publicado: (1972)
por: Childers, Thomas, Ed.
Publicado: (1972)
The Reference Librarian's Need for Measures of Reference.
por: Morgan, Candace
Publicado: (1974)
por: Morgan, Candace
Publicado: (1974)
Academic Library Standards and Performance Measures.
por: Kania, Antoinette M.
Publicado: (1988)
por: Kania, Antoinette M.
Publicado: (1988)
Perspectives on User Satisfaction Surveys.
por: Cullen, Rowena
Publicado: (2001)
por: Cullen, Rowena
Publicado: (2001)
Conducting User Surveys: An Ongoing Information Imperative.
por: Plosker, George R.
Publicado: (2002)
por: Plosker, George R.
Publicado: (2002)
A Survey of User Attitudes Toward Selected Services Offered by the Colorado State University Libraries.
por: Burns, Robert W., Jr.
Publicado: (1973)
por: Burns, Robert W., Jr.
Publicado: (1973)
Collection Assessment Manual.
por: Hall, Blaine H.
Publicado: (1981)
por: Hall, Blaine H.
Publicado: (1981)
Estimating Space Needs for Media Services.
por: Kaser, John, et al.
Publicado: (1992)
por: Kaser, John, et al.
Publicado: (1992)
User Surveys in College Libraries. Clip Note #23.
por: Adams, Mignon S., Comp., et al.
Publicado: (1995)
por: Adams, Mignon S., Comp., et al.
Publicado: (1995)
Exploring New Service Models: Can Consolidating Public Service Points Improve Response to Customer Needs?
por: Flanagan, Pat, et al.
Publicado: (2000)
por: Flanagan, Pat, et al.
Publicado: (2000)
The Association of Research Libraries Statistics and Measurement Program: From Descriptive Data to Performance Measures.
por: Blixrud, Julia C.
Publicado: (2001)
por: Blixrud, Julia C.
Publicado: (2001)
Reliability and Validity of SERVQUAL Scores Used To Evaluate Perceptions of Library Service Quality.
por: Thompson, Bruce, et al.
Publicado: (2000)
por: Thompson, Bruce, et al.
Publicado: (2000)
Service Quality: A Concept not Fully Explored.
por: Hernon, Peter, et al.
Publicado: (2001)
por: Hernon, Peter, et al.
Publicado: (2001)
LibQUAL+[TM]: A Methodological Suite; Reliability and Structure of LibQUAL+[TM] Scores: Measuring Perceived Library Service Quality; Score Norms for Improving Library Service Quality: A LibQUAL+[TM] Study; ARL Index and Other Validity Correlates of LibQUAL+[TM] Scores.
por: Heath, Fred M., et al.
Publicado: (2002)
por: Heath, Fred M., et al.
Publicado: (2002)
Performance Evaluation in Reference Services in ARL Libraries. SPEC Kit 139.
por: Gorman, Kathleen
Publicado: (1987)
por: Gorman, Kathleen
Publicado: (1987)
Virginia Tech Report: CNI's Assessing the Academic Networked Environment Project.
por: Eustis, Joanne, et al.
Publicado: (1998)
por: Eustis, Joanne, et al.
Publicado: (1998)
Using the "New Planning for Results" Process To Create Local Standards of Library Service.
por: Kotch, Marianne
Publicado: (2002)
por: Kotch, Marianne
Publicado: (2002)
Public Library Standards: The Quest for Excellence. White House Conference on Library and Information Services.
por: Owen, Amy
Publicado: (1991)
por: Owen, Amy
Publicado: (1991)
A Correlation Method for Collecting Reference Statistics.
por: Lochstet, Gwenn, et al.
Publicado: (1999)
por: Lochstet, Gwenn, et al.
Publicado: (1999)
A View from the Trenches: Costing and Performance Measures for Academic Library Public Services.
por: McClure, Charles R.
Publicado: (1986)
por: McClure, Charles R.
Publicado: (1986)
How and Why Libraries Are Changing: What We Know and What We Need To Know.
por: Troll, Denise A.
Publicado: (2002)
por: Troll, Denise A.
Publicado: (2002)
The Measurement and Evaluation of Reference Service.
por: Rothstein, Samuel
Publicado: (1989)
por: Rothstein, Samuel
Publicado: (1989)
Report on Extended Campus Library Services.
por: Strickler, Sally Ann, et al.
Publicado: (1989)
por: Strickler, Sally Ann, et al.
Publicado: (1989)
Survey of School Media Standards.
por: Jones, Milbrey L.
Publicado: (1977)
por: Jones, Milbrey L.
Publicado: (1977)
Accessing the Effectiveness of Reference Services: A Difficult but Necessary Process.
por: Green, Louise Koller
Publicado: (1988)
por: Green, Louise Koller
Publicado: (1988)
Evaluation of Library Tours.
por: Simons, Michael
Publicado: (1990)
por: Simons, Michael
Publicado: (1990)
Standards for College Libraries.
por: Kaser, David
Publicado: (1982)
por: Kaser, David
Publicado: (1982)
Texas School Libraries: Standards, Resources, Services, and Students' Performance.
por: Smith, Ester G.
Publicado: (2001)
por: Smith, Ester G.
Publicado: (2001)
Measuring Service Quality at Yale University's Libraries.
por: Nitecki, Danuta A., et al.
Publicado: (2000)
por: Nitecki, Danuta A., et al.
Publicado: (2000)
Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings.
por: Gross, Melissa, et al.
Publicado: (2002)
por: Gross, Melissa, et al.
Publicado: (2002)
The Measurement of Reference and Information Services.
por: Kesselman, Martin, et al.
Publicado: (1987)
por: Kesselman, Martin, et al.
Publicado: (1987)
Survey on Services to Multicultural Populations.
por: Olivier, Lee, et al.
Publicado: (1994)
por: Olivier, Lee, et al.
Publicado: (1994)
Specialized Accreditation and Academic Libraries.
por: Frazer, Stuart
Publicado: (1994)
por: Frazer, Stuart
Publicado: (1994)
Measuring Reference Transactions in School Library Media Programs.
por: Shontz, Marilyn L.
Publicado: (1994)
por: Shontz, Marilyn L.
Publicado: (1994)
Ejemplares similares
-
Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.
por: Harless, David W., et al.
Publicado: (1999) -
Changing the Concept and Measure of Service Quality in Academic Libraries.
por: Nitecki, Danuta A.
Publicado: (1996) -
Performance Measures of Shelving Accuracy.
por: Kendrick, Curtis L.
Publicado: (1991) -
Teaching Performance Measurement for Reference Service.
por: McNally, Peter F.
Publicado: (1989) -
Current Issues and Patterns in State Standards for Public Library Service.
por: Owen, Amy
Publicado: (1992)